JOHN AYERS
Louisville,Kentucky
Summary
Dedicated Human Resources Professional with more than 10 years of experience creating and implementing the highest quality employee training and development programs. In-depth knowledge of regulatory guidelines and policies affecting the human resources field combined with the ability to manage the recruitment, orientation, and training of large numbers of employees and proven success administering benefit programs. Secret Clearance
Overview
21
21
years of professional experience
Work History
Teacher
Jefferson County Public Schools
Louisville, Kentucky
01.2022 - Current
- Developed and implemented lesson plans based on individual student needs.
- Improved student comprehension by utilizing various teaching methods and adapting to individual learning styles.
- Implemented classroom management techniques to maintain a positive learning environment for all students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Consultant/Owner-Operator
Service Support Solutions/Veterans First
Louisville, Kentucky
01.2018 - 08.2022
- Responsible for advising management on the administration of human resources policies and procedures
- Serving as consultants by analyzing a company's current HR programs and recommending solutions
- Develop, revise, and implement HR policies and write training management and employment development plans that bring businesses in current compliance with the law
- Conduct training platforms that are updated and supporting best practices related to the current HR policies and procedures
- Provide supportive services related to veterans and their needs for training related to employment.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Affordable Care Implementation Consultant/Human Capital Management Consultant
Automated Data Processing (ADP)
Louisville, Kentucky
01.2015 - 01.2018
- Provides in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations
- Collaborate with the clients to analyze existing systems, policies, and procedures in connection with client business objectives
- Manages the client implementation process, develops, and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience
- Conducts project initiation activities and applies implementation process methodology in furtherance of business objectives
- Demonstrates project management skills and strategic communication skills
- Analyzed existing client systems, interface requirements, operational needs, etc
- To counsel client in the functional system design and/or system configurations and/or product adaptation of client's needs
- Determines optimal conversion methodology; then documents and delegates the accurate and timely conversion of client's data to the Data Conversion Services team
- Manages implementations for specific/specialized product(s) by working with the client to implement solutions that directly impact the entire client organization.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Social Security Ticket to Work Coordinator
PATH FORWARD OF KENTUCKY
Louisville, Kentucky
01.2014 - 01.2015
- Responsible for the statewide activities associated with a State Social Security Administration Ticket to Work program
- Interpreted/analyzed/ensured compliance with authorizing legislation and governing regulations of all related programs
- Provided general oversight of and coordination for All Ticket program activities
- Maintained automated tracking/verification systems to facilitate program participation, including overseeing the use of various State Verification Exchange System (SVES) for Social Security benefit records through the VR/Social Security Administration agreement
- Researched/developed/implemented ticket-related policies, procedures and practices
- Ensured compliance with requirements to protection all Personally Identifiable Information (PII) on Social Security beneficiaries
- Managed/coordinated/implemented/monitored/tracked CR and Ticket program operations with the goal of maximizing the revenue received from Social Security.
- Improved workplace safety with thorough risk assessments, timely updates of safety protocols, and regular staff training sessions.
- Reduced project completion times by effectively prioritizing tasks and delegating responsibilities to team members.
- Strengthened organizational culture by promoting teamwork, encouraging professional growth, and cultivating an inclusive environment for all employees.
- Assisted production team with various phases of assemblies, panel layout, population and wiring.
Human Resources Specialist / Employee Development Manager
US CENSUS BUREAU
Jeffersonville, Indiana
01.2008 - 01.2011
- Directed the Employee Development division during the build-up of employees prior to the taking of the 2010 census
- Oversaw leadership development training program, matched management trainees with appropriate mentors, and provided employees with direction and guidance related to the Bureau’s new internal guidelines
- Maintained expert level knowledge of training methodologies, developed recommendations concerning proposed policies with the potential to affect the Bureau’s human resources department and represented the Bureau at conferences, and other official gatherings
- Developed management training program for 300 managers and supervisors, creating and implementing training methods proven to improve productivity and increase employee satisfaction
- Designed and delivered orientation programs for 3500 new employees, successfully acclimating workers to Census Bureau policies and procedures, significantly reducing turnover
- Managed the training records for 5000 employees, ensuring all staff members were following agency compliance training regulations and professional development programs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Human Resources Assistant
DEPARTMENT OF VETERANS AFFAIRS
Louisville, Kentucky
01.2004 - 01.2008
- Administered requests for Veteran Disability benefits, working directly with clients to answer benefit-related inquiries and process completed forms
- Developed and implemented training programs designed to prepare support personnel to provide on-site information about promotions, evaluations, and military procedures
- Evaluated case files and composed decision papers on individual claims
- Oversaw Freedom of Information requests for more than 200,000 veterans and their dependents throughout the Kentucky and Southern Indiana Region, monitoring and analyzing all paperwork in order to ensure all necessary information was correctly provided
- Acted as the main liaison between the public and the department for claims assistance including questions regarding regulations, policies, practices, and anticipated changes to the benefits system.
Education
Master of Human Resources Management -
10.2009
Bachelor of Art in Organizational Communications -
08.2007
Certified Healthcare Reform Specialist -
01.2015
Skills
- Human Resources Management
- Employee Training & Development
- Recruiting
- Orientation
- Training Programs
- Record Management
- Benefit Program Administration
- Hiring
- Leadership
- Regulatory Guidelines & Laws
- Customer Service
- Human Resources Information Systems
- MS Office
- PeopleSoft
- NFC
- Resume Mix
- ADP
- Fast/Class
- HIMS
- Sidpers
- SHRM
Professionalmemberships
- Society of Human Resources Management, 2020
- Disabled Veterans Administrative Association
Personal Information
Title: EMPLOYEE TRAINING & DEVELOPMENT MANAGER / HUMAN RESOURCES MANAGER
Timeline
Teacher - Jefferson County Public Schools
01.2022 - Current
Consultant/Owner-Operator - Service Support Solutions/Veterans First
01.2018 - 08.2022
Affordable Care Implementation Consultant/Human Capital Management Consultant - Automated Data Processing (ADP)
01.2015 - 01.2018
Social Security Ticket to Work Coordinator - PATH FORWARD OF KENTUCKY
01.2014 - 01.2015
Human Resources Specialist / Employee Development Manager - US CENSUS BUREAU
01.2008 - 01.2011
Human Resources Assistant - DEPARTMENT OF VETERANS AFFAIRS
01.2004 - 01.2008
Webster University - Master of Human Resources Management,
McKendree University - Bachelor of Art in Organizational Communications,
ADP Academy - Certified Healthcare Reform Specialist,