Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

John Bailey

Senior Account Manager
San Diego,CA

Summary

Diligent Energy Service Specialist bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

1
1
year of post-secondary education
20
20
years of professional experience

Work History

Energy Service Specialist II

San Diego Gas & Electric Co
San Diego, CA
01.2008 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with first line managers to improve the customer experience for all customer interface

Insurance Sales Agent

Auto Club Of Southern California
San Diego, CA
08.1995 - 11.2006
  • Sold auto, home, and other various insurance products to individuals within an assigned territory using consultative selling techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, and lead databases.
  • Recommended type and amount of coverage based on analysis of customers' circumstances.
  • Mentored new employees using company software programs and insurance publications.
  • Advocated new methods and techniques to improve office productivity and achieve corporate goals.

Education

Associate of Science - Business Management

San Diego Miramar College
San Diego, CA
04.2020 - 08.2020

Associate of Science - Business Administration

San Diego Miramar College
San Diego, CA
04.2016 - 12.2016

Skills

Account management

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Accomplishments

2016 - SDG&E Vice President Award for Innovation

2005 - Auto Club Top Insurance Sales Agent

2000 - Auto Club Insurance Service Representative of the Year

Timeline

Associate of Science - Business Management

San Diego Miramar College
04.2020 - 08.2020

Associate of Science - Business Administration

San Diego Miramar College
04.2016 - 12.2016

Energy Service Specialist II

San Diego Gas & Electric Co
01.2008 - 04.2016

Insurance Sales Agent

Auto Club Of Southern California
08.1995 - 11.2006

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John BaileySenior Account Manager