John Bailey
Lubbock,Texas
Summary
Seasoned customer service provider with a background in identifying and analyzing customer needs, and then implementing effective solutions. Strengths lie in outstanding communication skills, problem-solving abilities, and deep understanding of customer service metrics. Previous roles have resulted in improved customer satisfaction scores through insightful survey design and data analysis. Committed to maintaining high standards of customer care while increasing operational efficiency.
Overview
44
44
years of professional experience
1
1
Certification
Work History
President/CEO
Vector Gaming, Inc.
Cooper City, FL
01.2010 - 01.2023
- Led manufacturing and distribution of casino slot machines, boosting market penetration.
- Managed personnel and licensing, ensuring compliance and operational efficiency.
- Negotiated casino placements, enhancing revenue streams and brand visibility.
- Oversaw game and hardware development, driving innovation and customer engagement.
Owner/Operator
Spinners Arcade
Davie, FL
01.1999 - 01.2007
- Managed three gaming arcades, negotiated leases, led teams, and handled legal matters.
- Expanded operations across Florida, enhancing customer engagement and business growth.
- Implemented effective management strategies, resulting in increased profitability.
- Developed strong leadership skills by overseeing diverse teams and resolving complex challenges.
Owner/Operator
Intercoastal Amusements, Inc.
N. Miami Beach, FL
12.1982 - 01.2004
- Managed property and equipment assets, enhancing operational efficiency.
- Negotiated lease contracts, securing favorable terms for charitable fundraising.
- Collaborated with local organizations to optimize resource utilization.
- Facilitated property management, achieving measurable improvements in asset performance.
Customer Service Supervisor
Gearmaster, Inc.
Crystal Lake, IL
01.1979 - 01.1982
- Supervised Customer Service department at electric motor manufacturer, as well as personally managing key customer's accounts.
Skills
- Sales and marketing
- Operations management
- Customer engagement
- Effective communication
- Strategic planning
- Conflict resolution
Certification
State of Texas Life, Accident, Health & HMO License
Education
- Bradley University
- 1974-1977
- Majored in Business Management, Accounting
Timeline
President/CEO
Vector Gaming, Inc.
01.2010 - 01.2023
Owner/Operator
Spinners Arcade
01.1999 - 01.2007
Owner/Operator
Intercoastal Amusements, Inc.
12.1982 - 01.2004
Customer Service Supervisor
Gearmaster, Inc.
01.1979 - 01.1982