John Baldridge
Orlando
Summary
Dynamic professional with extensive experience in high-pressure service and sales environments. Expertise in enhancing revenue through exceptional customer service, skilled mixology, and effective communication. Demonstrated success in fostering relationships, optimizing guest experiences, and achieving ambitious sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Neveyah Sushi
Orlando
01.2025 - Current
- Crafted signature cocktails and beverages to enhance guest satisfaction.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of the bar area during service hours.
- Collaborated with kitchen staff to ensure timely delivery of drink orders.
- Trained new bartenders on drink recipes and customer interaction techniques.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Engaged with guests to create a welcoming atmosphere and foster repeat visits.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Health Insurance Agent
Right Way Insurance
05.2023 - 03.2025
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Server
Canvas
02.2021 - 07.2023
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Arts - Business
South Florida State College
Avon Park, FL05-2016
Skills
- POS operation
- Cocktail crafting
- Customer service
- Problem solving
- Menu knowledge
- Time management
- Sales techniques
- Cash register operation
- Effective communication
- Attention to detail
- Food preparation
- Team player attitude
- Responsible alcohol service
- Wine and liquor expertise
- Menu memorization
- Hospitality and accommodation
Certification
- 2-15 Health/Life Insurance License
Timeline
Bartender
Neveyah Sushi
01.2025 - Current
Health Insurance Agent
Right Way Insurance
05.2023 - 03.2025
Server
Canvas
02.2021 - 07.2023
Associate of Arts - Business
South Florida State College