John Ballard
Junior Network Admin
Goodyear,AZ
Summary
Competent Junior Network Admin, well-versed in assisting teachers and staff with Windows computer systems, mobile device, and peripheral equipment issues. Familiar with security standards and usability optimization. Can effectively operate alone or in a team to troubleshoot and fix concerns.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Junior Network Administrator
Liberty Elementary School District
03.2023 - Current
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
IT Field Support Technician II
Liberty Elementary School District
08.2017 - 03.2023
- Configured hardware and software to set up work stations for over 200 teachers and staff.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Removed malware and other threats from laptops and desktop systems and educated users on vulnerable practices.
- Built and maintained imaging station using Windows Deployment Services, Microsoft Deployment Toolkit, and Virtual Box.
Team Leader
Harkins Theatres
02.2007 - 08.2017
- Led teams of 2-20 team members while providing exceptional customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw employee performance, corrected problems and increased efficiency to deliver the best movie going experience at all times.
- Mentored Team Members to achieve their goals of becoming Team Leaders.
Education
Associates Degree - General Studies
Estrella Mountain Community College
Avondale, AZ 01.2012 - 01.2016
Certified - Harley-Davidson & Honda
Motorcycle Mechanics Institute
Phoenix, AZ 10.2009 - 01.2011
High School Diploma -
Agua Fria High School
Avondale, AZ 08.2006 - 01.2008
Skills
IT Support and Troubleshooting
Desktop and laptop installations
TCP/IP
Windows 7 & 10Staff education and training
Customer ServiceApplication support
Certification
CompTIA A+ certification
Other
- Top 5% on TryHackMe.com
Timeline
Junior Network Administrator
Liberty Elementary School District
03.2023 - Current
CompTIA Security+ certification
09-2019
CompTIA Network+ certification
12-2018
IT Field Support Technician II
Liberty Elementary School District
08.2017 - 03.2023
CompTIA A+ certification
05-2017
Team Leader
Harkins Theatres
02.2007 - 08.2017
Associates Degree - General Studies
Estrella Mountain Community College
01.2012 - 01.2016
Certified - Harley-Davidson & Honda
Motorcycle Mechanics Institute
10.2009 - 01.2011
High School Diploma -
Agua Fria High School
08.2006 - 01.2008