JOHN BARBIERI
Farmingville
Summary
Professional leader in automotive operations with strong focus on team collaboration and achieving results. Known for expertise in service management, process improvement, and customer satisfaction. Flexible and reliable, adapting to changing needs while driving performance and efficiency. Highly skilled in team leadership, strategic planning, and operational excellence.
Overview
24
24
years of professional experience
Work History
Fixed Operation Director
MERCEDES-BENZ OF SOUTHAMPTON / BURNS AUTO GROUP
11.2014 - Current
- In charge of overlooking all daily operations in Fixed Operations.
- Awarded “Best of the Best” Service Manager position after my first year.
- Responsible for large Gross increase in Fixed Operations year over year.
- Maintained Loyal and Happy clients.
- Created a team atmosphere where employees are happy and moral is high.
- Keeping up on State and Local regulations for the dealership.
- Set policy and procedures for daily task of employees
- Heavy monitoring of key KPI’s with team at Service and Parts departments.
- Handling of all client issues in a professional and quick manner.
- Worked directly with Dealer Principle on Building projects and repairs.
- Weekly meetings set up with team with Goals set up in all departments.
Service & Parts Director
ACURA BAY SHORE LONG ISLAND AUTO GROUP
09.2012 - 11.2014
- Recruited, hired and trained new employees for service department.
- Identified inefficiencies and made adjustments for process improvements.
- Maintain high G.P. in Fixed Operations.
- Create processes for all operations
- Monitor budget plan.
- Maintain a high proficiency in service shop.
- Marketing for increased C.P. work orders.
Service Director
PORSCHE HUNTINGTON LONG ISLAND AUTO GROUP
10.2008 - 09.2012
- Earned the Porsche Ambassador Award for completing schooling with Porsche North America.
- Identified inefficiencies and made recommendations for process improvements.
- Maintain High G.P. in Fixed Operations
- Mentored, coached and trained Porsche team service members.
- Optimized the overall customer experience by providing a high level of customer service.
- Boosted revenue in the first year by spearheading development of new selling techniques and customer relations.
Senior Advisor
AUDI WESTCHESTER
09.2006 - 09.2008
- Communicated with customers regarding vehicle issues and potential repairs.
- Maintained a 90% customer service satisfaction rating.
- Organized work records and filed reports.
- Reviewed the work of 13 auto mechanics.
- Contributed to repeat and referral business by using strong customer service and problem solving skills.
Service Advisor
MAYER V.W.
02.2002 - 08.2006
- Contributed to repeat and referral business by using strong customer service and problem solving skills.
- Reviewed the work of 10 auto mechanics.
- Guided mechanics with decisions concerning repair and replacement of parts.
Education
Automotive Service Certificate - Automotive Technology
Lincoln Technical
Mahwah, NJBusiness
Manhattan College
Bronx, NYundefined
ArchsBishop Stepinac
White Plains, NYSkills
- Dedicated
- Staff retention
- Client relationships
- Execution of business plans
- Market penetration
- Leadership
- Process improvement strategies
- Team building
- Setting goals
- Maintaining compliance
- Operational efficiency
- Customer relations
Accomplishments
- I created a Fixed Operations online course to help guide others in the industry.
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
- Identified and acquired multiple high-value new clients for the company through new Marketing ideas.
- Starting in 2019 and presently was voted as the new Vice President of the Mercedes-Benz Dealer club Northeast Region.
- Advisory board Suffolk College Automotive
Affiliations
Advisory board Suffolk College Automotive
Timeline
Fixed Operation Director
MERCEDES-BENZ OF SOUTHAMPTON / BURNS AUTO GROUP
11.2014 - Current
Service & Parts Director
ACURA BAY SHORE LONG ISLAND AUTO GROUP
09.2012 - 11.2014
Service Director
PORSCHE HUNTINGTON LONG ISLAND AUTO GROUP
10.2008 - 09.2012
Senior Advisor
AUDI WESTCHESTER
09.2006 - 09.2008
Service Advisor
MAYER V.W.
02.2002 - 08.2006
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ArchsBishop Stepinac
Automotive Service Certificate - Automotive Technology
Lincoln Technical
Business
Manhattan College
V.P. Mercedes-Benz Parts and Service Club
Together with the president, In charge of biannual meetings with all Northeast Region Mercedes-Benz dealership and Mercedes-Benz North America.
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