Microsoft Suite
Cassidy Barrett
Customer Service Representative
North Wales,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Language
Skills
Customer Service
Data Entry
Call Management
Problem-solving abilities
Payment Processing
Office equipment proficiency
Active Listening
Computer Proficiency
Account updating
Scheduling
Product Knowledge
Paperwork Processing
Work History
Customer Service Representative
Raymour & Flanigan
10.2023 - Current
- Data entry to service new customer sales, diagnose and schedule service technicians to repair and replace furniture covered by warranty.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Support Lead
Raymour & Flanigan
03.2020 - 10.2023
- Quality control for receiving furniture, prepping outgoing deliveries, assembling and placing furniture floor models, showroom maintenance, and tracking inventory.
- Facilitated strong relationships between customers, suppliers, and internal teams through clear communication channels and professional conduct at all times.
- Implemented loss prevention strategies throughout the store premises while maintaining a welcoming atmosphere conducive to shopping.
House Painter Apprentice
Nolan Painting
04.2019 - 02.2020
- Wall Painting, Prep, Teardown, Cleanup, spackling, sanding, wall painting, ladder safety certified.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Streamlined workflow by effectively organizing tools, equipment, and workspaces for optimal productivity.
Team Member
Target
03.2012 - 03.2019
- Customer service, Stock Clerk, Cashier, Warehouse Associate, Bike Assembler
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Middletown High School North
MIDDLETOWN, NJ 09.1988 - 05.1992
Associate in Arts - Visual Arts
Brookdale Community College
LINCROFT, NJ 09.1992 - 05.1994
Undergraduate - Art History
Rutgers State University
NEW BRUNSWICK, NJ 09.1994 - 05.1997
Accomplishments
Wrote and drew Gold Digger: Edge Guard graphic novel, 200 pages, published by Radio Comix, San Antonio TX
Accomplishments
- Achieved Associate of the Month through effectively helping with Store Support.
Software
Google Suite
Clip Studio Paint
Interests
Cartooning & Illustration
Acting, Singing, & Performance
Script Writing
Timeline
Customer Service Representative
Raymour & Flanigan
10.2023 - Current
Store Support Lead
Raymour & Flanigan
03.2020 - 10.2023
House Painter Apprentice
Nolan Painting
04.2019 - 02.2020
Team Member
Target
03.2012 - 03.2019
Undergraduate - Art History
Rutgers State University
09.1994 - 05.1997
Associate in Arts - Visual Arts
Brookdale Community College
09.1992 - 05.1994
High School Diploma -
Middletown High School North
09.1988 - 05.1992
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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