IT Manager and Program Manager with extensive experience in military and civilian sectors. Proven ability to lead high-performing teams, optimize IT operations, and drive successful 5G initiatives. Strong analytical skills ensure effective problem-solving and process improvements.
Overview
18
18
years of professional experience
Work History
Application Performance Management Team Lead
AXOS BANK
Centennial, USA
2024.08 - 2025.03
Worked as the team leader for application performance monitoring.
Developed methodologies to maximize monitoring, ensuring applications maintained 100% availability.
Redesigned monitoring approach, enhancing overall efficiency and effectiveness.
Developed a plan of attack for switching monitoring environments from SolarWinds and Dynatrace to AppDynamics.
Tools included Dynatrace, SolarWinds and AppDynamics.
Worked with Azure DevOps (ADO), enhancing the environment by tightening security and providing a framework for better organization.
Collaborated with Jira, Confluence, and ServiceNow, recommending structural and licensing changes to mitigate financial impact on the enterprise.
Modified scripts with ChatGPT and Atlassian's AI to ensure data accuracy.
Staff Program Manager
DISH NETWORK
Meridian, USA
2021.12 - 2023.11
(Worked as a contractor for Discovery IT Group from Dec 2021 - May 2022 in the same role).
Led program management within PMO for 5G wireless programs, Cyber Defense Operations Center, and various cloud-based initiatives.
Helping to bring to launch Dish's new 5G platform.
Managed initiative to reduce Amazon Web Services (AWS) costs by identifying and eliminating underutilized EC2s and unused storage, contributing to overall cost efficiency.
Utilized Smartsheet, ServiceNow, Salesforce, Rally, and Jira for project management.
Worked with ServiceNow to customize reporting and provide in-depth analysis of workloads specific to departments.
Analyzing data to streamline processes.
Redesigned internal website for improved user experience.
Served as program/project management SME, mentoring junior project and program managers to enhance their skills and project outcomes.
Program Manager/Project Manager
GLOTEL, INC. (ZAYO)
Denver, USA
2021.04 - 2021.08
Managed global projects involving hardware upgrades, decommissions, software upgrades, and network optimization.
Managed telecom node software upgrades, improving system performance across North America.
Drove projects by analyzing nodes and coordinating with engineers to resolve hardware and software issues.
Employed agile and waterfall methodologies to manage projects effectively.
Program management duties include analyzing and completing the network hardening program.
Used Salesforce and Jira to manage the network hardening program.
Analyzed and customized reports in Salesforce and Jira to deliver actionable insights to leadership and stakeholders.
Reaching out to engineering teams to accelerate completion of global projects.
Program Director/Program Manager/Business Analyst/IT Analyst
TURTLE CONSULTING
Colorado Springs, USA
2018.07 - 2021.03
Directed IT operations, program management, and business processes for companies through consulting services.
Supported business leadership in identifying and implementing solutions to maximize operational efficiency.
Analyzing business systems to ensure operations are efficient and cost-effective.
Utilized Jira for project tracking and ServiceNow for IT service management.
Program Manager/Project Manager
V-SOFT CONSULTING (CHARTER COMMUNICATIONS)
Englewood, USA
2018.03 - 2018.07
Senior IT Program/Project Management duties included managing multiple hardware refresh projects involving Cisco/Nokia routers and switches.
Managed multiple SDLC and organizational change management (OCM) projects, improving project structure and efficiency.
Oversaw Amazon Web Services (AWS) migration and AMDOCs projects, ensuring successful implementation and integration.
Managed several wireless and broadband projects (to include enhanced security protocols) introducing Spectrum mobile offerings.
Planned and executed router hardware upgrades nationwide, allowing customers to experience optimal performance in their high-speed internet and cable subscriptions.
Led team of three project managers, coordinating regional assignments and overseeing all capacity-related functions for streamlined operations.
Acted as the Capacity Program Manager within the Core and Backbone Operations (CBO) group.
Became subject matter expert in the capacity space within 30 days of taking over the position.
Utilized Visio for creating detailed network diagrams and project visuals.
Used ITSM tools such as ServiceNow and Jira.
Program Director/Business Analyst/Systems Analyst/Project Manager
AMBLICAB
Colorado Springs, USA
2016.09 - 2017.12
Volunteered as program director/business analyst for healthcare organization in Colorado Springs to support program development and operational analysis.
Directed new programs, analyzed business functions, and developed Visio flowcharts to enhance information processing.
Applied system analysis skills to streamline business processes and enhance overall operational effectiveness.
Program Manager/Project Manager
THE SELECT GROUP (CISCO SYSTEMS)
Englewood, USA
2016.04 - 2016.08
Performed program management work in deployment with Cisco/Nokia router/switch hardware within a healthcare environment (Catholic Healthcare Initiatives) for regional sites in the Midwest.
Planned numerous concurrent deployments of new routers, network, and wireless devices.
Interpreted designs and developed MS Project plans based on requirements.
Created customized communication plans to keep stakeholders informed throughout project lifecycle.
Collaborated with program managers to implement continuous process improvements.
Worked with network engineers on customized infrastructure upgrade plans/documents.
Worked on VOIP and wireless projects, to include entire facility upgrade from analog to VOIP.
Coordinated with four subcontractors on hardware purchases, installations, and cabling projects.
IT Program Manager/Business Analyst/Project Manager/Systems Analyst Engineer IV
VERIZON CORPORATE TECHNOLOGY
Colorado Springs, USA
2006.12 - 2015.05
Spearheaded 1,000+ projects focused on facility decommissions and network/infrastructure improvements, enhancing operational capabilities.
Planned and executed 100+ concurrent projects, managing timelines and resources to meet stakeholder needs.
Project managed numerous datacenter initiatives, including consolidations, decommissions and upgrades.
Performed business analysis and program/project management for nationwide internal customers within all Verizon areas.
Worked as a program/project manager on many different types of projects to include: Network upgrades/migrations, Data center migrations, transitions, build-outs and decommissions, Application development/SDLC, VPN/gateway/dark fiber activation.
Revamped network port activation process, reducing activation time from 42 business days to 5, improving service delivery.
Managed project teams across multiple global locations.
Built and led project teams; provided leadership to better develop collaboration between engineers and project managers.
Teams consisted of cross-functional staff and numbered up to 100 geographically separate members.
Project budgets ranged up to $10 million.
Gathered systems/business requirements and recommended solutions.
Worked with Microsoft Project, Jira, ServiceNow and Salesforce.
Participated in multiple product launch initiatives across various markets.
Education
Healthcare Administration -
Southern Illinois University
Long Beach, California
Skills
Program/Project Management
IT Operations
IT/Systems Analysis
Helpdesk Management
Telecommunications
Vendor Management
Process Improvement
Organizational Change Management
Leadership
Additional Information
United States Air Force Veteran
Training
Senior Level Medical Systems Craftsman (USAF)
Dynatrace Monitoring
Project Management Professional (in-progress)
Scrum Master (in-progress)
Timeline
Application Performance Management Team Lead
AXOS BANK
2024.08 - 2025.03
Staff Program Manager
DISH NETWORK
2021.12 - 2023.11
Program Manager/Project Manager
GLOTEL, INC. (ZAYO)
2021.04 - 2021.08
Program Director/Program Manager/Business Analyst/IT Analyst
TURTLE CONSULTING
2018.07 - 2021.03
Program Manager/Project Manager
V-SOFT CONSULTING (CHARTER COMMUNICATIONS)
2018.03 - 2018.07
Program Director/Business Analyst/Systems Analyst/Project Manager
AMBLICAB
2016.09 - 2017.12
Program Manager/Project Manager
THE SELECT GROUP (CISCO SYSTEMS)
2016.04 - 2016.08
IT Program Manager/Business Analyst/Project Manager/Systems Analyst Engineer IV
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.