John Baumiller
C
Henrietta
Summary
Experienced Client Support Specialist adept at complaint resolution and technical troubleshooting. Proven track record in streamlining onboarding processes and enhancing client satisfaction.
Overview
42
42
years of professional experience
Work History
Client Support Specialist
Xerox Business Solutions
10.1997 - Current
- Provided technical support for clients, resolving issues with printing and document management systems.
- Streamlined client onboarding process, enhancing user experience and satisfaction levels.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
Infantryman
US Army
04.1984 - 03.1988
- Led infantry operations, ensuring mission success through strategic planning and execution.
- Conducted reconnaissance missions, gathering intelligence to inform tactical decisions.
- Coordinated logistics for deployment, optimizing resource allocation and operational readiness.
- Trained and mentored junior soldiers, fostering skill development and teamwork.
- Oversaw maintenance of equipment, ensuring operational integrity and readiness for missions.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
Education
Associate of Science - Business Administration
Robert Morris University
Coraopolis, PASkills
Interpersonal and written communication
Client relationship building
Empathy and patience
Complaint resolution
Computer skills
Technical support
Administrative and office support
Supply Order processing
Supply Inventory
Trained Technician
Timeline
Client Support Specialist
Xerox Business Solutions
10.1997 - Current
Infantryman
US Army
04.1984 - 03.1988
Associate of Science - Business Administration
Robert Morris University