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John Baxter
Philadelphia,PA
Summary
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
39
39
years of professional experience
Work History
IT Specialist - Software Tester
Internal Revenue Service, IRS
07.2008 - 09.2025
- Conducted thorough testing of new software features to ensure functionality and reliability, identifying and documenting critical bugs for resolution.
- Executed regression testing to confirm that recent updates did not negatively impact existing functionalities.
- Provided detailed reports on testing outcomes, offering actionable insights to support continuous improvement of the software.
- Utilized automated testing tools to streamline processes and enhance efficiency in identifying potential issues
- Tested new software and hardware prior to deployment.
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
Revenue Officer
Internal Revenue Service, IRS
01.2008 - 06.2008
- Conducted regular reviews of financial reports, identifying areas for improvement and recommending actionable solutions.
- Collected tax returns and payments
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
Clerk/Tax Examiner/Lead Tax Examiner/Manager
Internal Revenue Service, IRS
04.1986 - 01.2008
- Collaborated with team members to improve workflow efficiency and accuracy.
- Trained new clerks on IRS systems and documentation standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Evaluated performance metrics regularly, driving accountability and strategic adjustments where necessary.
- Facilitated training sessions to enhance team skills, promoting knowledge sharing and collaboration.
Education
Finance
Community College of Philadelphia
Philadelphia, PASkills
- IT troubleshooting
- IT documentation
- Troubleshooting
- Technical issue analysis
- Technical documentation
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Documented and resolved data creation issues which led to a positive testing outcome.
Interests
Timeline
IT Specialist - Software Tester
Internal Revenue Service, IRS
07.2008 - 09.2025
Revenue Officer
Internal Revenue Service, IRS
01.2008 - 06.2008
Clerk/Tax Examiner/Lead Tax Examiner/Manager
Internal Revenue Service, IRS
04.1986 - 01.2008
Finance
Community College of Philadelphia