John Belcher
Detroit,MI
Summary
A dynamic leader and problem-solver, I excel in transforming operational challenges into triumphs, particularly in my tenure at Belcher Landscaping. Expert in mechanical recoveries and fostering robust client relationships, I significantly enhanced business performance and customer satisfaction through strategic planning and team development. My approach consistently yields positive, measurable results, setting new benchmarks in efficiency and client loyalty.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Belcher Landscaping
05.2005 - Current
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Maintenance Technician
Belcher Landscaping
05.2005 - Current
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated varied hand and power tools to complete repairs.
- Inspected and maintained equipment to keep items in top working condition.
- Repaired and replaced pumps, valves and motors.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Diagnosed and repaired complex mechanical and electrical systems.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Performed preventive maintenance and repairs on various types of equipment.
Education
GED -
Henry Ford High Schoool
Detroit, MI06-2012
Skills
- Sales negotiation
- Mechanical recoveries
- Payroll processing
- Personnel management
- Staffing
- Client relationship management
- Inventory management
- Cost management
- Business operations management
- Recruiting and hiring
- Staff training and development
- Relationship management
Timeline
Owner/Operator
Belcher Landscaping
05.2005 - Current
Maintenance Technician
Belcher Landscaping
05.2005 - Current
GED -
Henry Ford High Schoool
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