Summary
Overview
Work History
Education
Skills
Timeline
Community Service
Generic

John Bernard

New Milford

Summary

Experienced with product demonstration, client consultation, and technical support. Utilizes in-depth technical knowledge to provide tailored solutions that meet client needs. Strong understanding of sales strategies and technical presentations ensures successful project outcomes.

Overview

7
7
years of professional experience

Work History

Assistant Director

New Milford Board Of Education
08.2024 - 08.2025
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Developed strong relationships with community partners and colleges to enhance educational opportunities for students.

Client Success Manager

ClickPay
01.2020 - 01.2023
  • Manage and ensure success of several property management accounts containing thousands of properties
  • Assist property managers and residents in navigating rent payment website via Zoom, OBS, email and live-chat
  • Regularly solve over 500 support inquiries a week related to client account management, website issues, and technical support for users

Public Safety Telecommunicator

Bergen County Communications
02.2019 - 02.2020
  • Handled 911 emergency calls for over twenty towns in Bergen County, NJ
  • Ensured effective dispatch of police, fire, and EMS resources to in-progress emergency situations by relaying critical information
  • Administered life-saving emergency medical instructions to callers over the phone

Education

Master of Arts - Library and Information Science

Rutgers University

Bachelor of Arts - Business Law

Arizona State University, W.P. Carey School of Business

Skills

  • Microsoft Office and G Suite
  • Salesforce and Zendesk
  • Windows, Linux and IOS software and hardware
  • Client engagement
  • Project management
  • Customer retention
  • Data analytics
  • Needs analysis
  • Technical presentation
  • CPR and EMD certified

Timeline

Assistant Director

New Milford Board Of Education
08.2024 - 08.2025

Client Success Manager

ClickPay
01.2020 - 01.2023

Public Safety Telecommunicator

Bergen County Communications
02.2019 - 02.2020

Bachelor of Arts - Business Law

Arizona State University, W.P. Carey School of Business

Master of Arts - Library and Information Science

Rutgers University

Community Service

Secret City, Stage Manager, New York City, NY

05/2018 - 03/2020

Successfully execute a wide variety of tasks, including ushering, making and distributing programs, and assisting guests, Manage company merchandise stand through the organization, completing inventory, and merchandising of products

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