John Bishop
Nashville,TN
Summary
Dynamic IT Technician with a proven track record at Bradley Arant Boult Cummings, delivering exceptional remote and in-person support. Proficient in Microsoft Active Directory and skilled in troubleshooting complex issues, I excel in enhancing operational efficiency and user satisfaction through effective communication and technical expertise.
Overview
19
19
years of professional experience
Work History
IT Technician
Bradley Arant Boult Cummings
Nashville, TN
04.2019 - 02.2025
- Delivered in-person and remote support via Bomgar for over 220 users across multiple locations.
- Prepared conference rooms for Zoom and Webex meetings, ensuring optimal functionality.
- Imaged Dell Latitude and Optiplex computers utilizing PXE boot server technology.
- Configured office networking and power requirements alongside computer and Cisco phone installations.
- Maintained HP printers and Ricoh copiers to ensure operational efficiency.
- Assisted attorneys with document uploads to NetDocs for streamlined case management.
- Scheduled meetings on Webex, Zoom, and Teams while troubleshooting connectivity issues.
- Executed password resets, account unlocks, and permission grants in Active Directory.
Systems Analyst
John W. McDougall
Nashville, TN
03.2017 - 02.2019
- -Provided remote and in-person desktop support for 100+ users
- -Performed administrative functions in 8X8 Virtual Office
- -Performed administrative functions for company Verizon account
- -Purchased and imaged Dell Precision and Latitude laptops and desktops
- -Maintained and troubleshooted HP network printers
- -Responsible for purchasing computer and mobile phone accessories
- -Created user accounts and edited user permissions in Active Directory
- -Created mailboxes, maintained accesses, and adjusted email security settings in Intermedia
- -Perform administrative functions in company Dropbox account
- -Created and maintained user accounts and permissions for company Autodesk account
- -Maintained licenses for Bluebeam and Datacad licenses
- -Assisted users with configuring Exchange email on Iphone and Android mobile phones
- -Created and maintained pc images using Acronis 2017
- -Performed remote support sessions using Splashtop
PC Specialist
Southwestern Advantage
Nashville, TN
03.2015 - 02.2017
- -Created and revised helpdesk tickets using Track-It ticket system
- -Created user profiles and updated asset information in Track-It ticket system
- -Created Active Directory accounts for new employees
- -Unlocked Active Directory accounts and performed password resets when needed
- -Added group memberships to existing Active Directory accounts when needed to access network shares
- -Granted employees access to network shares and configured the drive mappings to these network shares on their computer
- -Created Exchange mailboxes for new employees
- -Prepped Windows XP, Windows 7, and Windows 10 machines for new employees
- -Performed password resets of AD accounts
- -Assisted remote employees with configuring Exchange email on Androids and Iphones
- -Assisted remote and internal employees with configuring Exchange email in Outlook 03,07,10,13,16, and Outlook 2011 for Mac
- -Trained employees on how to archive their email in Outlook for Windows and Mac
- -Created and revised instructions for remote employees to configure and archive email on their personal devices
Service Desk Analyst
Asurion
Nashville, TN
07.2013 - 03.2015
- -Resolved wireless connectivity issues
- -Decommissioned expired warranty machines
- -Installed and troubleshooted VOIP phones
- -Imaged enterprise laptops, desktops, and Macbooks for new hires
- -Created and unlocked user accounts in Active Directory
- -Resolved Bitlocker Recovery key issues
- -Resolved Cisco VPN connection issues
- -Configured MS Exchange email on mobile phones
- -Communicated with Tier 1 + 3 teams as well as third party vendors to resolve tickets
- -Provided technical support to on-site and remote users (500+ users)
- -Deployed software and provided remote support through SCCM application
Information Systems Management Specialist
Xerox (contractor for Department of Human Services)
Nashville, TN
04.2009 - 06.2013
- -Provided onsite and remote technical support for 200+ Xerox and state employees
- -Created user accounts in eRoom, Team Track, Track Record, and Sharepoint
- -Provided server administration in Windows Server 2003
- -Imaged laptops and desktops
- -Resolved VPN connectivity issues
- -Performed hardware and software inventory
- -Submitted firewall exceptions requests for employees to access State servers
- -Resolved network printer connectivity issues
- -Assisted in onboarding process for new employees
Desktop Support Specialist
Apex Systems (contractor for Xerox)
Nashville, TN
09.2008 - 04.2009
- -Provided onsite and remote technical support for 200+ Xerox and state employees
- -Created user accounts in eRoom, Team Track, Track Record, and Sharepoint
- -Provided server administration in Windows Server 2003
- -Imaged laptops and desktops
- -Resolved VPN connectivity issues
- -Performed hardware and software inventory
- -Submitted firewall exceptions requests for employees to access State servers
- -Resolved network printer connectivity issues
- -Assisted in onboarding process for new employees
Computer Helpdesk Technician (intern for DHS)
Nashville State Technical Community College
Nashville, TN
10.2005 - 08.2008
- -Provided technical support over the phone, remotely, and onsite for 500+ state employees
- -Resolved communication problems with desktop and network printers
- -Resolved LAN connectivity problems
- -Set up and configured desktop and network printers
- -Performed hard disk wiping of decommissioned desktops and laptops
- -Imaged laptops and desktops
- -Created and uploaded images to Windows server using Bart PE software
- -Trained other interns to perform help desk role
- -Performed password resets and unlocking of Novell account
- -Installed hard drives, memory, cd, dvd, and floppy drives
Education
A.A.S. - Computer Networking Technology
Nashville State Technical Community College
Nashville, TN05.2008
Skills
- A Certification
- Microsoft Exchange
- Clonezilla/Ghost/Acronis
- Cisco AnyConnect/RSA token
- Track-It/Remedy/Spiceworks
- VOIP phones (Cisco)
- Xerox/Lexmark/HP network printers
- 8X8 Virtual Office
- Dropbox
- Bomgar
- IQ Track
- Zoom, Webex, and Teams meetings
- Windows XP,7,8,10, 11/Mac OS
- Microsoft Active Directory/Azure
- Android/Iphone Exchange email
- Windows Server 03, 08, 12
- Microsoft Office 03,07,10,16
- GoToAssist/Webex/Dameware/Splashtop
- Bitlocker/PGP encryption
- SafeShare
- Service Now
- NetDocs
- Forticlient VPN
Timeline
IT Technician
Bradley Arant Boult Cummings
04.2019 - 02.2025
Systems Analyst
John W. McDougall
03.2017 - 02.2019
PC Specialist
Southwestern Advantage
03.2015 - 02.2017
Service Desk Analyst
Asurion
07.2013 - 03.2015
Information Systems Management Specialist
Xerox (contractor for Department of Human Services)
04.2009 - 06.2013
Desktop Support Specialist
Apex Systems (contractor for Xerox)
09.2008 - 04.2009
Computer Helpdesk Technician (intern for DHS)
Nashville State Technical Community College
10.2005 - 08.2008
A.A.S. - Computer Networking Technology
Nashville State Technical Community College
Similar Profiles
Kathryn RothellKathryn Rothell
Senior Finance and Pricing Analyst at Bradley Arant Boult Cummings, LLCSenior Finance and Pricing Analyst at Bradley Arant Boult Cummings, LLC
Jay KrepsJay Kreps
Information Technology Intern at Bradley Arant Boult Cummings LLPInformation Technology Intern at Bradley Arant Boult Cummings LLP
Ashley ParsonsAshley Parsons
Digital Marketing Coordinator at Bradley Arant Boult Cummings LLPDigital Marketing Coordinator at Bradley Arant Boult Cummings LLP
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios
Abigail SeanezAbigail Seanez
Opening Director of Sales at Caption by Hyatt Downtown Nashville-The GulchOpening Director of Sales at Caption by Hyatt Downtown Nashville-The Gulch