John Bondurant
Jay,FL
Overview
6
6
years of professional experience
Work History
FRAUD AND DIGITAL, MSR IV
Navy Federal Credit UNION
Pensacola, FL
10.2021 - Current
- Answering calls within high call volume
- Experience in Blue Zone, Visa Cats, TSYS, and compass View
- Serves as a navigator for upskill and new-hire classes, providing manual/procedure guidance and filling out Verint forms.
- Investigated and reported on potential fraud cases.
Shift Leader
Holland Farms
Milton, FL
01.2018 - 01.2021
- Managed team of employees by predicting business needs, scheduling breaks, anticipated needs of supervisor, delegating responsibilities to the team
- Managed staffing levels by predicting business needs
- Delegated responsibilities to team members
- Trained new employees.
Sales Associate
FLOMATON SMALL ENGINES
Flomaton, AL
01.2019 - 01.2020
- Processed payments credit and debit cards and returned proper change for cash transactions
- Communicated with customers by phone, email, and in person to process orders, assisting with payment arrangements and answer questions and provide top customer service.
Education
High School Diploma -
Jay High School
Jay, FL06.2021
Skills
- Great at conflict resolutions
- Customer service
- Core Training
- Fraud and Digital training
- Ability to Multi - Task
- Strong work ethic
- Account services training
- High call volume
- Tsys training
- Asac Trained
Activities
- Active in high school varsity football for 3 years
- Served on two mission trips to Birmingham and New Orleans
- Serving the Pensacola community through feeding programs and community trash pick-up through St. Christopher’s Episcopal church
Timeline
FRAUD AND DIGITAL, MSR IV
Navy Federal Credit UNION
10.2021 - Current
Sales Associate
FLOMATON SMALL ENGINES
01.2019 - 01.2020
Shift Leader
Holland Farms
01.2018 - 01.2021
High School Diploma -
Jay High School