John Borden
Salem
Summary
Dynamic professional with over 18 years of experience in account management and client relations. Skilled in contract negotiation and cross-functional teamwork, consistently driving growth initiatives and ensuring high client satisfaction through tailored solutions.
Overview
2026
2026
years of professional experience
Work History
Small Business Account Manager
Verizon Wireless
Salem, OR
06.2007 - 12.2025
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Developed customized solutions to meet specific business needs of small accounts.
- Collaborated with cross-functional teams to optimize service delivery and support.
- Analyzed account performance metrics to identify growth opportunities and trends.
- Guided team members in best practices for customer engagement and account strategies.
- Provided ongoing support to clients throughout the life cycle of their accounts, addressing concerns quickly and effectively resolving issues as they arose.
Sales Associate
ATT
San Luis Obispo, CA
2007 - 2007
- Achieved sales targets through effective product knowledge and customer engagement.
- Enhanced customer satisfaction by resolving inquiries and providing tailored solutions.
Sales Associate
Toyota Of Santa Maria
Santa Maria, CA
2006 - 2007
- Developed strong customer relationships through personalized service and in-depth product knowledge.
- Negotiated sales agreements, enhancing customer satisfaction and fostering repeat business.
- Answered telephone and email inquiries from potential customers.
Retail Sales Supervisor
Best Buy
Santa Maria, CA
2003 - 2005
- Supervised daily operations to ensure optimal customer service and sales performance.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Developed staff schedules to optimize coverage during peak hours while controlling labor costs effectively.
- Resolved customer complaints with professionalism, enhancing customer satisfaction and loyalty initiatives.
Education
High School Diploma -
Righetti High School
Santa MariaSkills
- Account retention
- Salesforce CRM
- Client onboarding
- Product and service sales
- Relationship management
- Strategic account development
- Contract negotiation
- Teamwork and collaboration
- Time management
Timeline
Small Business Account Manager
Verizon Wireless
06.2007 - 12.2025
Sales Associate
ATT
2007 - 2007
Sales Associate
Toyota Of Santa Maria
2006 - 2007
Retail Sales Supervisor
Best Buy
2003 - 2005
High School Diploma -
Righetti High School