John Boudreaux
Chandler,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Customer Service Loyalty Team
Verizon Wireless
03.2011 - 10.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Transition Coach
Verizon Wireless
01.2011 - 03.2011
- Maintained up-to-date knowledge of industry trends and best practices in career development through participation in professional conferences and ongoing education efforts.
- Safeguarded the confidentiality of all client information by adhering to strict data protection protocols and policies.
- Implemented effective coaching techniques that empowered clients to take control of their careers and personal development.
- Collaborated with clients to create actionable plans for professional growth, leading to successful career transitions.
Customer Service Representative
Verizon Wireless
08.2008 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inside Sales Representative
Insight
02.2007 - 06.2008
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Asset Recovery Specialist
Chep Pallets
06.2004 - 12.2006
- Handled sensitive information discreetly and professionally throughout all stages of the asset recovery process.
- Streamlined internal processes pertaining to case management by establishing improved organizational systems.
- Recovered assets by conducting thorough investigations and utilizing various databases to track down lost or stolen property.
Warehouse Manager
Lipsey's Inc.
06.1997 - 12.2003
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Inside Sales Representative
Lipsey's Inc.
04.1993 - 06.1997
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03-2004
Skills
- Customer Satisfaction
- Policy Enforcement
- Professional telephone demeanor
- Order Fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Loyalty Team
Verizon Wireless
03.2011 - 10.2024
Transition Coach
Verizon Wireless
01.2011 - 03.2011
Customer Service Representative
Verizon Wireless
08.2008 - 01.2011
Inside Sales Representative
Insight
02.2007 - 06.2008
Asset Recovery Specialist
Chep Pallets
06.2004 - 12.2006
Warehouse Manager
Lipsey's Inc.
06.1997 - 12.2003
Inside Sales Representative
Lipsey's Inc.
04.1993 - 06.1997
Bachelor of Science - Information Technology
University of Phoenix