IT Support Intern
Battle Creek Public Schools
Battle Creek, Michigan
05.2025 - 08.2025
- Repaired common Chromebook issues including battery failures, hardware disconnections, and camera/microphone, and screen module replacements.
- Applied troubleshooting procedures such as power washing devices, testing hardware, and isolation motherboard and battery failures.
- Coordinated with team members in an assembly line process for enrollment and asset management for Chromebooks.
- Documented resolution times, ticket statuses, and communicated with clients in a professional manner.