John Brown III
Lakeland,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Conn's Home Plus
02.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Accessory Sales Specialist
CadmiumCD
06.2019 - 07.2022
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MDSkills
- Customer Service
- Customer Relationship Building
- Product and service knowledge
- Upselling and Cross Selling
- Customer Relations
- Interpersonal communication skills
- Sales expertise
- Customer Retention
- Client Service
- Relationship selling
Additional Information
- Willing to relocate to:, Maryland - Washington, DC - Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Sales Representative
Conn's Home Plus
02.2023 - 03.2024
Accessory Sales Specialist
CadmiumCD
06.2019 - 07.2022
High School Diploma -
Aberdeen High School