John Bryans
Plymouth Meeting,Pennsylvania
Summary
Accomplished advocate adept in problem-solving and multitasking, excelled in fostering team collaboration and building strong client relationships, notably with high-value accounts. Achieved remarkable accuracy in client records and consistently exceeded client expectations, showcasing professional versatility and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Care Advocate II
Accolade
05.2021 - Current
- Managed a personal portfolio of high-value clients from Meta/Facebook, consistently meeting and exceeding their needs.
- Simultaneously performed multiple administrative tasks daily using various computer systems and applications.
- Closely monitored ongoing cases, adjusting management strategies based on evolving circumstances or new information.
- Effectively collaborated with various departments to ensure seamless support for our client's needs. Which can include billing support, scheduling and authorizations.
- Achieved high levels of accuracy maintaining detailed records of client interactions, minimizing errors and enhancing record reliability across the board for our team.
- Provided excellent customer service through active listening skills, understanding the client's needs, and offering tailored solutions where applicable.
- Promoted a supportive and inclusive environment among care team members, fostering collaboration and mutual respect.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Independent Operator
Schmidt Old Tyme
03.2018 - 04.2021
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Managed paperwork efficiently, ensuring proper documentation for all deliveries as per company requirements.
- Demonstrated flexibility in adapting to changing schedules or unexpected events while maintaining a professional demeanor under pressure.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes.
Store Associate
Weis Markets Inc
06.2016 - 11.2017
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Education
High School Diploma -
Norristown Area High School
Norristown, PASkills
- Problem-solving
- Multitasking and organization
- Team collaboration
- Relationship building
Timeline
Care Advocate II
Accolade
05.2021 - Current
Independent Operator
Schmidt Old Tyme
03.2018 - 04.2021
Store Associate
Weis Markets Inc
06.2016 - 11.2017
High School Diploma -
Norristown Area High School
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