John Buchanan
Broken Arrow,OK
Summary
Dynamic business owner with a proven track record in operational efficiency and customer service. Cultivated key partnerships and developed tailored policies, significantly boosting client satisfaction and loyalty.
Experienced with business development, client relationship management, and team leadership. Utilizes strategic planning and problem-solving skills to drive agency success. Track record of fostering client loyalty and achieving business growth.
Overview
18
18
years of professional experience
Work History
Insurance Agency Owner
COUNTRY Financial
03.2007 - 04.2025
- Implemented innovative technology solutions to optimize business processes, improve client communications, and increase staff productivity.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
- Delivered informative presentations at community events to educate potential customers about available insurance products and services.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
Coffee Shop Owner
Romeo's Espresso Cafe
09.2013 - 10.2019
- Established clear communication channels amongst staff members, fostering teamwork while ensuring efficient day-to-day operations.
- Developed strong relationships with vendors for consistent quality control of products served at the coffee shop.
- Expanded product offerings to cater to various dietary needs, increasing overall clientele base.
- Regularly reviewed industry trends and competitor activity to identify potential opportunities for growth or improvement within the business.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Arts - Business Administration
Oral Roberts University
Tulsa, OK05-2004
Skills
- Staff training/development
- Professionalism
- Operational efficiency
- Time management
- Problem-solving
- Teamwork and collaboration
- Customer service
- Value proposition development
- Program creation and implementation
- Key partnership cultivation
- Sales oversight
- Process optimization
- Regulatory compliance
- Contract management
- Business development
- Sales strategy development
- Consulting
- Administrative oversight
- Negotiation
- Relationship building
- Verbal and written communication
- Service quality assurance
- Customer relations
- Business management
Timeline
Coffee Shop Owner
Romeo's Espresso Cafe
09.2013 - 10.2019
Insurance Agency Owner
COUNTRY Financial
03.2007 - 04.2025
Bachelor of Arts - Business Administration
Oral Roberts University