John Bullard
Laguna Niguel,CA
Summary
Dynamic Owner/Operator with over 30 years of experience in the pool and spa industry, successfully managing operations at Tranquility Pool & Spa Service. Expert in client relationship management and performance analysis, fostering strong customer connections while ensuring optimal service delivery and operational efficiency.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Owner/Operator
Tranquility Pool & Spa Service
09.2024 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organised to promote business performance.
- Developed and nurtured lasting customer relationships by projecting a professional corporate image and responding quickly to logistical and scheduling issues.
Owner/Operator
Mosaic Pool & Spa Service
01.1994 - 04.2019
Maintained swimming pools. Weekly cleaning and balancing water chemistry. Repaired equipment when necessary and maintained a weekly record of the condition of swimming pools.
Developed good working relationships with homeowners for more than 30 years.
Education
General Studies
05-1988
Skills
- Operations management
- Client relationship management
- Performance analysis
- Staffing
- Business operations management
- Operational reporting
- Documentation and reporting
- Recruiting and hiring
- Personnel management
Certification
Contractor's License: 1138927
CPO Certification. (Certified Pool Operator): C-099150
R.E. License: 01176798
Timeline
Owner/Operator - Tranquility Pool & Spa Service
09.2024 - Current
Owner/Operator - Mosaic Pool & Spa Service
01.1994 - 04.2019
Saddleback College - , General Studies
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