John Bullock
Winston-Salem,NC
Summary
Dynamic Operations Supervisor with a proven track record at Republic Services, excelling in performance monitoring and team training. Enhanced operational efficiency through strategic process improvements, fostering a culture of safety and compliance. Adept at coaching staff and optimizing workflows, resulting in increased productivity and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Republic Services
01.2022 - Current
- Assisted in daily operations to ensure workflow efficiency and adherence to safety protocols.
- Supported team members in executing standard operating procedures and maintaining quality standards.
- Learned and utilized inventory management systems to track stock levels and manage supplies effectively.
- Collaborated with colleagues to identify process improvements and enhance operational workflows.
- Participated in training sessions to develop skills in equipment handling and safety regulations.
- Monitored daily activities to ensure compliance with company policies and operational goals.
- Engaged in problem-solving discussions to address operational challenges and recommend solutions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Route Manager
Waste Managment
02.2011 - 01.2022
- Oversaw daily route operations to ensure timely and efficient service delivery.
- Managed driver schedules and performance, optimizing resource allocation and minimizing delays.
- Developed training programs for new drivers, enhancing safety protocols and operational efficiency.
- Implemented process improvements that increased customer satisfaction and reduced service complaints.
- Analyzed route data to identify trends, improving logistics and reducing operational costs.
- Coordinated with maintenance teams to ensure vehicle reliability and compliance with safety standards.
- Led team meetings to communicate goals, address challenges, and foster collaborative problem-solving.
- Visited customers and customer sites to evaluate and resolve safety issues.
Supervisor
UPS
12.2000 - 02.2011
- Oversaw daily operations, ensuring compliance with safety and efficiency standards.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Evaluated employee performance, providing constructive feedback to promote growth and development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree - Police Science/ EMT
Forsyth Technical Community College
Winston-Salem, NCNo Degree - Business
Virginia College
High School Diploma -
Reynolds High School
Winston-Salem, NC05-1984
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Compliance management
- Scheduling coordination
- KPI tracking
- Employee supervision
- Customer service
- Coaching and mentoring
Timeline
Operations Supervisor
Republic Services
01.2022 - Current
Route Manager
Waste Managment
02.2011 - 01.2022
Supervisor
UPS
12.2000 - 02.2011
No Degree - Police Science/ EMT
Forsyth Technical Community College
No Degree - Business
Virginia College
High School Diploma -
Reynolds High School