John Burke
Swansea,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
IT Technician
Southcoast Hospital Group
09.2014 - 05.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
IT Technician
Steward Health Care
12.2000 - 09.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Technician
Shaw's Supermarkets, Inc
02.1991 - 12.2000
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Mainframe Operator
Almac's Supermarkets
04.1981 - 12.1990
- Retrieved information and performed data entry using appropriate computer programs.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
Education
Bachelor of Science - Business Administration
University of Massachusetts - Dartmouth
North Dartmouth, MA05.1979
Skills
A Technician
Network Professional
Timeline
IT Technician
Southcoast Hospital Group
09.2014 - 05.2023
IT Technician
Steward Health Care
12.2000 - 09.2014
IT Technician
Shaw's Supermarkets, Inc
02.1991 - 12.2000
Mainframe Operator
Almac's Supermarkets
04.1981 - 12.1990
Bachelor of Science - Business Administration
University of Massachusetts - Dartmouth