Summary
Overview
Work History
Education
Skills
Timeline
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Roshan Mathew

Summary

A highly motivated and hardworking I.T professional with technical and troubleshooting repair expertise and excellent customer service skills. Team player who is flexible, reliable, eager to learn, and adaptable to new technologies as well as dynamic environments.

Overview

8
8
years of professional experience

Work History

IT Technician

CLS Health
07.2024 - Current
  • Provide Technical support for PCs, networks and mobile devices at multiple clinic locations.
  • Provide responsive and effective support to clinic staff,
    addressing inquiries related to software applications, medical devices, and IT systems.
  • Log and manage support requests through a ticketing
    system, ensuring timely resolution and documentation of all issues.
  • Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Maintain accurate records of hardware configurations,
    software installations, and troubleshooting procedures to enhance support efficiency.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.

Service Technician

Micro Center
01.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring computers to peak performance.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Build Custom Computers as per customer needs and requirements.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Junior Systems / Network Admin

Nova Asset Management
09.2017 - 03.2022
  • Field Technician for all company properties
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Maintained over 200 company computers by performing updates and repairs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Followed up with clients to ensure optimal customer satisfaction.

Clinical Support Specialist

Cerner Corporation
01.2017 - 08.2017
  • Provided Onsite/-On-call Support for Client on operating new hospital software. (Cerner Millennium)
  • Provided support for end users via VMWARE to troubleshoot sessions.
  • Engage in GO-LIVE for ensuring proper workflow in powerchart was working as intended
  • Implementing pre-config in TEST and MOCK environments; and deploying final changes to production following the proper change control process.
  • Conduct training sessions to educate end users for upcoming functionality with code upgrades and knowledge transfers.
  • Repair and resolve technical issues related to hardware.
  • Monitoring system glitches and logging work order tickets as issues escalate.

Education

BBA - Management Information Systems

Lamar University
Beaumont, TX
2017

Skills

  • CompTIA's A Certified IT Technician
  • Desktop and laptop repair
  • Internal components installation
  • Strong Analytical Skills
  • SAP Business Suite
  • Microsoft Visual Basics
  • Networking/Firewalls/Routers
  • Technical Support
  • Microsoft Office
  • Windows, Mac and Linux

Timeline

IT Technician

CLS Health
07.2024 - Current

Service Technician

Micro Center
01.2023 - Current

Junior Systems / Network Admin

Nova Asset Management
09.2017 - 03.2022

Clinical Support Specialist

Cerner Corporation
01.2017 - 08.2017

BBA - Management Information Systems

Lamar University

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Roshan Mathew