John Cappelli
Haddon Heights,NJ
Summary
Experienced healthcare advisor with a background in patient care, wellness consultation, and personalized service delivery. Skilled at understanding client needs and translating complex medical information into actionable insights. Excellent communication and relationship-building skills, with a proven ability to educate and guide clients toward optimal solutions. Seeking to leverage healthcare expertise and customer-centric approach in a sales role to drive results, deliver value, and contribute to business growth in the health and wellness industry.
Overview
6
6
years of professional experience
Work History
Population Health Advisor
Cooper University Hospital
08.2022 - Current
- Manage care for 60-70 patients, providing resources and education to address health needs
- Collaborate with patients to formulate and execute personalized health goals, including weight loss and blood sugar management
- Assist patients in navigating social determinants of health, such as housing, transportation, and insurance.
Patient Service Representative
Cooper University Hospital
10.2020 - 07.2022
- Verified patient insurance and personal information to ensure accurate records
- Facilitated efficient patient check-in and check-out processes, enhancing overall patient experience
- Scheduled appointments and managed provider schedules, responding promptly to in-basket messages.
Management Trainee
Enterprise Rent-A-Car
09.2019 - 09.2020
- Trained under management to understand business operations and enhance customer experience
- Managed customer accounts, ensuring positive business relationships and timely payments
- Developed skills in fleet management and sales of additional services, such as insurance and upgrades.
Office Manager
Sports Recovery Lab
08.2018 - 09.2019
- Sold cryogenic and Normatec therapy packages, contributing to business growth
- Scheduled appointments and greeted patients, ensuring a welcoming environment for all
- Operated cryogenic chambers and organized administrative files as needed.
Education
B.S. in Health Policy and Administration -
The Pennsylvania State University
State College, PA05.2019
Skills
- Patient Care Management
- Effective Communication
- Team Collaboration
- Scheduling and Coordination
- Customer Service Excellence
Timeline
Population Health Advisor
Cooper University Hospital
08.2022 - Current
Patient Service Representative
Cooper University Hospital
10.2020 - 07.2022
Management Trainee
Enterprise Rent-A-Car
09.2019 - 09.2020
Office Manager
Sports Recovery Lab
08.2018 - 09.2019
B.S. in Health Policy and Administration -
The Pennsylvania State University
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