JOHN CASTANEDA
Castle Rock,CO
Summary
Detail-oriented professional with a Bachelor of Science in Business Administration emphasizing Accounting. Proven track record in managing high-volume transactions, ensuring data accuracy, and enhancing compliance. Seeking opportunities in Accounting or related fields to leverage strong analytical and organizational skills.
Overview
20
20
years of professional experience
Work History
Advanced Voice Provisioning Technician
COMCAST BUSINESS
Centennial, CO
01.2014 - 01.2025
- Collaborated with project managers, engineers, and operations teams to support successful implementations and customer satisfaction.
- Managed high-volume account and service transactions, ensuring data accuracy and regulatory compliance.
- Reviewed and validated customer orders, resolved discrepancies, and ensured timely processing.
- Utilized Excel, Salesforce, and internal systems to track activities and maintain records for workflow monitoring.
- Created process documentation and training materials that improved consistency and operational efficiency.
- Received Comcast EXCEL Award recognition for outstanding performance and customer support excellence (2022-2023).
Program Services Coordinator
APEX SYSTEMS INC.
Golden, CO
01.2011 - 01.2014
- Prepared and distributed operational reports to internal and external stakeholders.
- Worked with vendors and internal departments to resolve issues and ensure timely service delivery.
- Supported workflow tracking and documentation management, contributing to process improvement initiatives.
- Coordinated end-to-end order processing, ensuring accurate records and timely status reports.
Front-End Zone Supervisor
WALMART STORES INC.
Littleton, CO
01.2008 - 01.2010
- Supervised daily front-end operations, ensuring efficient cash handling and seamless customer transactions.
- Trained and scheduled associates, enhancing team coordination to meet operational goals.
- Ensured compliance with company policies while supporting inventory management and loss-prevention initiatives.
Software Support Engineer
ORACLE USA CORPORATION
Denver, CO
01.2005 - 01.2008
- Provided technical support for Oracle software products and services.
- Troubleshot software issues and guided users through solutions.
- Resolved software-related issues through research, troubleshooting, and documentation review, enhancing user experience.
- Created detailed reports and documentation to address operational and customer needs, facilitating informed decision-making.
- Collaborated with development teams to resolve complex software problems.
Education
Bachelor of Science - Business Administration, Accounting
University of Colorado Denver
Denver, CO12-2021
Skills
- Voice Provisioning Solutions
- Technical Troubleshooting
- Data Analysis
- Salesforce
- Microsoft Excel
- Reporting
- Workflow Automation
- Documentation Management
- Record keeping
- Process Improvement
- Compliance
- Telecom Systems Management
- Vendor Relations
- Service Quality Management
- Customer Service Management
- Problem Resolution
- Microsoft Office Suite
ADDITIONAL INFORMATION
Languages: Fluent in Spanish
Timeline
Advanced Voice Provisioning Technician
COMCAST BUSINESS
01.2014 - 01.2025
Program Services Coordinator
APEX SYSTEMS INC.
01.2011 - 01.2014
Front-End Zone Supervisor
WALMART STORES INC.
01.2008 - 01.2010
Software Support Engineer
ORACLE USA CORPORATION
01.2005 - 01.2008
Bachelor of Science - Business Administration, Accounting
University of Colorado Denver