John Castiglione
Burlington,NJ
Summary
Knowledgeable Dispatcher with 18 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
19
19
years of professional experience
Work History
Dispatcher
Canon Solutions America
Burlington, NJ
04.2005 - Current
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Help create OFS training matrix.
- Provided feed back on how to improve the customer line, with my suggestion the customer que improved by over 40%
- Regularly helps training new dispatchers
- very good at multi tasking
- handled phone calls with customers/ techs and management very professionally
Education
High School Diploma -
Allentown High School
Allentown, NJ07.2000
Skills
- Tech Communication
- Route Navigation
- Dispatch Coordination
- Dispatching Procedures
- Improving Operations
- Monitoring Field Personnel
- Training New Hires
- Verifying Coverage
- Data Entry
- Customer Relations
Affiliations
- Emerging leaders 2023-2024
Accomplishments
- 4 time winners circle award winner
Timeline
Dispatcher
Canon Solutions America
04.2005 - Current
High School Diploma -
Allentown High School
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