John Charriz
Fort Worth,TX
Summary
Professional Duty Ramp Manager with extensive experience overseeing ramp operations and coordinating with third-party vendors to ensure safe, efficient, and on-time aircraft handling. Proven ability to manage teams, enforce safety and regulatory compliance, and maintain strong vendor relationships while meeting operational performance standards in fast-paced environments. Experienced in all ramp activities and specializing in making continuous improvements to increase team effectiveness and streamline activities. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules.
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
19
19
years of professional experience
Work History
Ramp Duty Manager
Swissport USA
Dallas, TX
04.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Coordinated staff schedules, optimizing resource allocation for efficiency.
- Led training programs, enhancing team performance and operational knowledge.
- Managed customer service inquiries, resolving issues to maintain client satisfaction.
- Implemented process improvements, streamlining workflows and reducing turnaround times.
- Developed standard operating procedures, promoting consistency across all shifts.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Ramp Supervisor
Spirit Airlines
Fort Lauderdale, FL
04.2012 - 04.2024
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Guided aircraft into and out of parking positions using hand signals.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Trained new employees in areas such as safety procedures or equipment operation.
Boat Painter
Barcena Studios
Opa-locka, FL
01.2007 - 02.2012
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Primed, painted, varnished and lacquered walls and surfaces.
- Custom mixed colors to match customers' desired color.
- Executed work orders for painting team as part of larger project schedule.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Held or positioned spray guns to direct spray onto boats.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Met with customers to present mockups and collect information for adjustments.
- Contributed design ideas in early planning stages with customers and project managers.
- Developed graphics and visual content for new paints.
Education
High School Diploma -
Miami Dade Christian Academy
Hialeah, FL04.2005
Skills
- Schedule Coordination
- Load Planning Support
- Work Coordination
- Ramp Service
- Schedule Management
- Budget Management
- New Hire Training
- Graphic Design
- Customer Service
- Data Management
- New employee training
- Time management
- Customer service focus
- Customer service
- Team supervision
- Customer communication
- Written and oral communication
- Professionalism and integrity
- Attention to detail
- Relationship building
- Staff training and development
- Shift scheduling
- Verbal and written communication
- Work planning and organization
- Operational oversight
- Motivational leadership
- Culture improvements
- Coaching and mentoring
- Team building
- [Software] experience
- Staff discipline
- Task delegation
- Strong leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Duty Manager
Swissport USA
04.2024 - Current
Ramp Supervisor
Spirit Airlines
04.2012 - 04.2024
Boat Painter
Barcena Studios
01.2007 - 02.2012
High School Diploma -
Miami Dade Christian Academy