Tahjanae Scott
Houston
Summary
Seasoned HR-focused leader with over 7 years at Southwest Airlines, currently serving as a Duty Supervisor with a focus on workforce relations, employee support, conflict resolution, and compliance. Proven ability to manage cross-functional teams, support employee engagement, and partner with leadership on performance, conduct, and staffing issues. Adept at balancing operational demands with people-centered strategies to foster a positive, inclusive workplace culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Duty Supervisor (Ramp Operations)
Southwest Airlines
Houston
02.2018 - Current
- Serve as the on-duty point of contact for ramp agents, managing team schedules, attendance, and performance-related matters.
- Coach and support employees on policy adherence, safety protocols, and operational standards.
- Mediate employee concerns and assist in investigations related to conduct, conflicts, or policy violations.
- Partner with station leadership on workforce planning, staffing needs, and team morale initiatives.
- Coordinate cross-department communication to ensure smooth operation and high customer satisfaction.
- Recognized for leadership during high-pressure, time-sensitive operations.
Security Officer
Kaiser Permanente
San Francisco
01.2016 - 12.2018
- Managed incidents involving safety and emergency protocols, collaborating with staff and authorities.
- Supervised junior personnel, setting expectations and providing training on compliance and procedure.
- Maintained detailed logs, reports, and shift documentation to support internal audits and reviews.
Child Care Coordinator
Bells Childcare
Oakland
01.2014 - 12.2016
- Oversaw care team and managed schedules, conduct, and training for new hires.
- Developed and implemented behavioral strategies and parent communication protocols.
- Maintained state compliance standards and audit readiness.
Counter Service Representative
Hertz
San Francisco
01.2013 - 01.2014
Sales Associate
Target
Emeryville
01.2010 - 01.2012
Education
Associate of Arts -
Art Institute of Atlanta
01.2013
High School Diploma -
Skills
- Employee Relations & Coaching
- Workforce planning
- Schedule coordination
- Performance management
- Detail orientation
- Training development
- Team building
- Task prioritization
- Conflict Resolution & Mediation
- Policy Interpretation & Compliance
- Shift Supervision & Team Development
- Safety & Risk Management
- HR Administrative Support
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Reporting
- Scheduling
Certification
First Aid Certified
Timeline
Duty Supervisor (Ramp Operations)
Southwest Airlines
02.2018 - Current
Security Officer
Kaiser Permanente
01.2016 - 12.2018
Child Care Coordinator
Bells Childcare
01.2014 - 12.2016
Counter Service Representative
Hertz
01.2013 - 01.2014
Sales Associate
Target
01.2010 - 01.2012
Associate of Arts -
Art Institute of Atlanta
High School Diploma -
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