JOHN CHRISTENSEN
Minneapolis,MN
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Concierge III
Life Time - Healthy Way of Life
02.2022 - Current
- Facilitates check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating exceptional service experiences.
Personal Trainer, Onboarding Specialist
Life Time - Healthy Way of Life
01.2021 - 02.2022
- Assisted and helped develop new hires and trainers looking to increase their acquisition and retention skills
- Brainstormed and collaborated with Personal Training team to identify strengths and weaknesses in acquisition and onboarding
- Created growth opportunities for the personal training team through roleplay scenarios involving critical thinking and problem solving
- Promoted and sold customized personal training programs and services to Life Time’s members.
Personal Trainer
Life Time - Healthy Way of Life
05.2019 - 03.2020
- Developed safe, professional, and comprehensive client programs to help meet client goal achievement and retention
- Provided fitness floor assistance to all members for purposes of safety, education, and motivation
- Monitored and instructed clients during personal training sessions on cardiovascular, flexibility, and strength training equipment
- Promoted and sold personal training programs and services to Life Time members.
Educator
Lululemon Athletica
10.2017 - 02.2020
- Communicated special features, benefits, fabric properties, usage, and best care instructions to guests
- Provided guests with world-class education and guest experience in the areas of product, culture, and community
- Spoke authentically about product use through own experiences and usage.
Front End Cashier Assistant
Costco Wholesale
06.2018 - 09.2019
- Packed members' orders into boxes and transferred items to a separate cart for Cashiers
- Performed clean-up, cart retrieval, merchandise restocking and runs for items as directed
- Encouraged and promoted member and team member-friendly atmosphere through effective communication and bringing an energetic, positive mindset to the warehouse.
Facility Operations Lead Supervisor
Life Time - Healthy Way of Life
08.2015 - 05.2019
- Promoted to Facility Operations Supervisor within 6 months of team member certification for outstanding group leadership and team member communication between departments
- Transitioned to Facility Operations Supervisor Male Lead within four months of Supervisor promotion for exceptional customer service and commitment to the Life Time behaviors
- Oversaw general cleanliness, safety, and security of Saint Louis Park Life Time's 300,000+ square foot facility for customer care and satisfaction
- Trained Facility Operations team members on procedures and policies to meet the quality standards of the members.
Member Services Supervisor
Life Time - Healthy Way of Life
01.2013 - 08.2015
- Hired as Member Services Team Member and promoted to Member Services Supervisor within 2 years for exceptional desk management and positive member feedback
- Certified to make payments and transactions at all four Member Services desks
- Trained Member Services team members on procedures and policies related to the quality standards of the members.
Education
Bachelor of Science Degree Health, Wellness, and Fitness, Fitness Professional -
University of Wisconsin – Stout
Menomonie, WI12.2018
High School Diploma -
Eden Prairie High School
Eden Prairie, MN06.2013
Skills
- Communication
- Client Management
- Decision Making
- Financial Tracking
- Program Coordination
- Contract Management
- Recordkeeping
- Document Management
Certification
- NASM Certified Personal Trainer
- Precision Nutrition Coach - Pn1
- CPR + AED + First Aid - ARC
Extracurricular Activities
Health, Wellness, Fitness Student Organization, Treasurer + President Phi-Upsilon Omicron National Honor Society (PUO), Member + Initiation Co-Chair Sigma Alpha Epsilon (ΣΑΕ), Scholarship Chairman, 2016, 2018 Sigma Alpha Epsilon (ΣΑΕ), Eminent Correspondent, 2016 Sigma Alpha Epsilon (ΣΑΕ), Fundraising Chairman, 2016-2017 Fellowship of Christian Athletes (FCA) Student Council, Member, 2009-2010
Timeline
Member Concierge III
Life Time - Healthy Way of Life
02.2022 - Current
Personal Trainer, Onboarding Specialist
Life Time - Healthy Way of Life
01.2021 - 02.2022
Personal Trainer
Life Time - Healthy Way of Life
05.2019 - 03.2020
Front End Cashier Assistant
Costco Wholesale
06.2018 - 09.2019
Educator
Lululemon Athletica
10.2017 - 02.2020
Facility Operations Lead Supervisor
Life Time - Healthy Way of Life
08.2015 - 05.2019
Member Services Supervisor
Life Time - Healthy Way of Life
01.2013 - 08.2015
Bachelor of Science Degree Health, Wellness, and Fitness, Fitness Professional -
University of Wisconsin – Stout
High School Diploma -
Eden Prairie High School
- NASM Certified Personal Trainer
- Precision Nutrition Coach - Pn1
- CPR + AED + First Aid - ARC
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