John Collins
Summary
Dependable manager with strong conflict management and organizational skills. Well-versed in generating multiple streams of revenue and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer and employee satisfaction
Overview
11
11
years of professional experience
Work History
Area Rental Manager
Enterprise Leasing Company of Chicago
10.2023 - Current
- Manage a team of performing management, ensuring efficient operations and high-quality service guest and accounts
- Training and develop talents at multiple levels
- Increased revenue by identifying growth opportunities and expanding into new markets.
- Develop strong relationships with key accounts, fostering loyalty and repeat business.
- Analyze market trends and make strategic pricing decisions to maximize profitability
- Executed sales trainings to increase company profitability
- Manage multiple tasks in high-volume environment.
- Write and administer employee performance reviews to monitor customer service and personal sales of multiple employees.
Branch Rental Manager
Enterprise Leasing Company of Chicago
08.2020 - 09.2023
- Develop plans and coordinate efficient daily branch operations
- Analyze income and expense reports to control costs and drive profits
- Establish and exceed both individual and team monthly sales goals and customer satisfaction service scores
- Maintain multiple pieces of the business at once
- Fleet logistics, customer service, marketing, employee development, risk mitigation and operational profit
- Establish and maintain business relationships with local body shops and dealerships
- Streamline customer communication with body shops, dealerships, and insurance companies
- Manage up to 150 union and non-union employees in an individual and team capacity to ensure clear communication, seamless teamwork, and overall branch success
- Wrote and administered monthly evaluations to increase customer service and sales performance.
Assistant Branch Manager
Enterprise Leasing Company of Chicago
01.2019 - 07.2020
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Increase sales and customer service performance by setting goals and coaching new employees.
- Led daily team meetings focusing on progress updates, goal-setting sessions, best practices sharing and deescalating training.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud
Station Manager at Midway International Airport
Enterprise Leasing Company Of Chicago
11.2017 - 12.2018
- Develop plans and coordinate efficient daily branch operations
- Establish and exceed both individual and team monthly sales goals and customer satisfaction service scores
- Fleet logistics, customer service, marketing, employee development, risk mitigation and operational profit
- Managed a union and non-union force of 50 people in a individual and team capacity to increase sales and customer service performance.
- Provided ongoing training and development for union and non-union staff
Management Trainee
Enterprise Leasing Company of Chicago
11.2016 - 10.2017
- Meet sales and customer service expectations by accurately explained details and care of merchandise.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone and email
- Built lasting relationships with key accounts through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Gained knowledge of company policies, protocols and processes.
Material Handler II
Innovel Solutions – Sears Home Delivery
05.2014 - 11.2016
- Coordinated and managed daily delivery schedule, warehouse, and inventory
- Trained employees / Loaded and unloaded trailers
- Provided customer home appliance fittings and outdoor equipment assembly.
Customer Service Associate
Lowes
04.2013 - 04.2014
- Stocked and organized shelves through forklift operation
- Loaded and unloaded trailers and flatbeds
- Selected orders for customers and contractors.
Education
Bachelor's Degree - Political Science
University of St. Francis
Joliet, IL05.2016
Skills
- Customer Service
- Inside & Outside Sales
- Operations Management
- Risk Mitigation
- Leadership
- Problem-Solving
- Detail Oriented
- Time-Management
- Dedicated
- Interpersonal
Timeline
Area Rental Manager
Enterprise Leasing Company of Chicago
10.2023 - Current
Branch Rental Manager
Enterprise Leasing Company of Chicago
08.2020 - 09.2023
Assistant Branch Manager
Enterprise Leasing Company of Chicago
01.2019 - 07.2020
Station Manager at Midway International Airport
Enterprise Leasing Company Of Chicago
11.2017 - 12.2018
Management Trainee
Enterprise Leasing Company of Chicago
11.2016 - 10.2017
Material Handler II
Innovel Solutions – Sears Home Delivery
05.2014 - 11.2016
Customer Service Associate
Lowes
04.2013 - 04.2014
Bachelor's Degree - Political Science
University of St. Francis
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