John Conant

Oversaw national installation processes, supporting market installation managers and contractor teams across 43 markets .

• Designed and managed programs using Smart sheets, led post-load cancellation reduction initiative, reducing cancellations by .5% in 4 weeks equating to $3.4 M in saved revenue.
• Co-authored training manuals; served as the company's subject matter expert on industry-standard installation execution.

• Directed operations across 3 major markets, for sister companies, with full P&L accountability for $40M+ in revenue.
• Managed 100–150 employees including salaried department managers, associates and 1099 contractors across sales, customer service, accounting, general office, installation, and warehouse functions.
• Drove top-line revenue and improved service performance; guided the rollout of Microsoft D365 and transition to paperless operations.
• Achieved 17 market awards including The Market of the Year award in 2023, multiple sales, Installation MVP and safety accolades.

• Managed installation coordination and daily operations for 50-120 projects per day; improved NSS/NPS customer satisfaction metrics.
• Recruited, trained, and coached sub-contractors and internal staff.
• Resolved customer and contractor conflicts
• Played key roles in safety committee initiatives and led cross-market training and process standardization.

• Scheduled and supported high-volume installations, 100-150 per day, while fielding service calls from customers and internal teams.
• Delivered consistent results across multiple markets and product types including hard surface and carpet.

• Installed a wide range of commercial and residential flooring products to industry standards as a unionized Journeyman.
• Acted as project foreman on select jobs, managing site coordination, safety, and material logistics.
• Completed notable projects including Seneca Niagara and Allegheny Casinos, Buffalo General hospitals, Roswell Park Cancer Center, all Buffalo Public Schools and Buffalo State College.

• Advanced from stock clerk to Stock supervisor to Dairy Manager to Grocery Third Manager to GM/HBC Department Manager.
• Oversaw hiring, training, forecasting and ordering, inventory control, sales floor presentation and merchandising, planograms, shrink reduction, cash handling, scheduling, facility security and maintenance, opening and closing procedures, while working across 5 different store locations
• Led holiday merchandising and sales-driving programs.

• Rose from entry-level auditor to district leadership.
• Managed hiring, training, and operations for field teams delivering accurate retail inventory audits.
• Co-developed a company-wide training program for audit technologies.

• Trained in combat construction and demolition; completed Air Assault and Jungle Operations training.
• Achieved Expert Marksman status.
• Expert Grenadier status.