Melody Batule
Hallandale Beach,FL
Summary
Results-driven Commercial Regional Soft Services Manager with extensive experience overseeing large-scale janitorial and facility service operations for aerospace and defense clients. Proven ability to lead multi-site operations, manage large teams, improve operational efficiency, and strengthen client relationships. Experienced in contract management, workforce leadership, scope of work development, cost control, and operational optimization across multiple facilities. Adept at leading transitions for new contracts, implementing improved procedures, and aligning service delivery with client expectations.
Overview
3
3
years of professional experience
Work History
Regional Operations Support & Transition Lead
J&J Worldwide Services / CBRE Government & Defense
Florida
01.2025 - Current
- Assist with transitions for newly acquired facilities and service contracts nationwide.
- Coordinate scope of work development, hiring strategies, and operational setup for new locations.
- Travel to sites to support operational launch, training, and workforce organization.
- Reorganize procedures and operational structures to ensure efficient service execution.
- Build relationships with new clients, facility leadership, and employees.
Commercial Regional Soft Services Manager
J&J Worldwide Services / CBRE Government & Defense
Florida
01.2024 - Current
- Oversee janitorial and facility support services for 7 Raytheon facilities across Florida.
- Work directly with clients and Facility Managers to ensure operational excellence and service delivery.
- Manage staffing, performance, and service quality across multiple locations.
- Lead process improvements and restructuring of scope of work and procedures to increase efficiency and cost effectiveness.
- Coordinate projects, operational planning, and workforce management across facilities.
- Maintain strong client relationships and ensure services meet contract expectations.
Site Manager
SBM Management Services
Florida
01.2023 - 01.2024
- Managed janitorial operations for major aerospace clients including Pratt & Whitney, Sikorsky, and Aerojet Rocketdyne.
- Oversaw daily operations for more than 50 employees across multiple facilities.
- Performed full-cycle hiring including recruitment, onboarding, and training.
- Coordinated operations with site leadership and management teams.
- Expanded scope of work and operational responsibilities through strong client partnerships.
- Ensured compliance with safety procedures and contract standards.
Skills
- Multi-Site Operations Management
- Facilities & Janitorial Operations
- Workforce Leadership & Team Development
- Contract & Scope of Work Management
- Client Relationship Management
- Operational Efficiency & Cost Control
- Staffing, Hiring & Training
- Process Improvement & Procedure Development
- Safety & Compliance Management (OSHA standards, PPE enforcement, audits, contractor compliance platforms – ISNetworld, Avetta, 4insite, UKG)
- Contractor Compliance & Risk Management (training tracking, certifications, documentation, audit readiness)
- Regulatory & Audit Readiness (ensure alignment with client requirements and industry standards)
- Workplace Safety Enforcement (ensure all employees and contractors follow OSHA and site-specific safety protocols)
- Compliance Systems Management (ISNetworld, Avetta, 4insite, UKG)
- Trilingual Communication (English, Spanish, Italian)
- Strong Communication & Stakeholder Engagement
Timeline
Regional Operations Support & Transition Lead
J&J Worldwide Services / CBRE Government & Defense
01.2025 - Current
Commercial Regional Soft Services Manager
J&J Worldwide Services / CBRE Government & Defense
01.2024 - Current
Site Manager
SBM Management Services
01.2023 - 01.2024