SHAUN NEIL
Rogers,AR
Summary
Regional operations leader managing three locations with responsibility for labor planning, staffing, and operational results. Builds reliable teams through hiring, onboarding, and hands-on coaching while improving audit readiness, safety compliance, and day-to-day efficiency.
Overview
9
9
years of professional experience
Work History
Operations Manger & Regional Manager
Foxtrot Aviation Services
05.2024 - Current
- Oversaw operations across three locations: Northwest Arkansas (XNA), Little Rock (LIT), and Springfield (SGF) to ensure alignment with organizational goals.
- Lead and develop Operations Managers, supervisors, and frontline teams to strengthen consistency, accountability, and performance.
- Establish consistent operational standards across locations, using XNA as a benchmark for quality, productivity, and compliance.
- Monitor labor budgets, staffing levels, overtime, and operational results to improve cost control and workforce efficiency.
- Maintain focus on safety, client expectations, audit performance, and reliable service delivery across all locations.
- Supported recruiting, onboarding, retention, and leadership development to strengthen staffing effectiveness and cultivate a robust management pipeline.
- Managed daily aircraft-cleaning operations, coordinating staffing, scheduling, and workload execution to support on-time departures.
- Led hiring, onboarding, training, and employee development to build a capable and accountable team.
- Developed supervisors and frontline employees through hands-on coaching, clear expectations, and performance feedback.
Inside Sales & Virtual Sales Manager
GPRS
08.2020 - 08.2022
- Directed inside sales and virtual sales operations, enhancing team performance and customer engagement.
- Analyzed sales data and performance metrics to uncover opportunities for improving lead conversion.
- Coordinated with marketing and operations teams to align sales activities with business objectives and enhance communication.
Inside Sales Manager
Border Construction Specialties
07.2017 - 08.2020
- Led inside sales activities, enhancing team performance and strengthening customer relationships.
- Contributed to consistent year-over-year sales growth through customer service and sales execution.
- Trained employees on product knowledge and CRM systems to improve customer communication.
- Coordinated inventory and product availability to align with customer demand and supplier timelines.
Education
Master of Business Administration (MBA) -
Western Governors University
01-2028
Bachelor of Science - Business Management
Western Governors University
10-2026
Skills
- Multi-Site Operations Management
- Operations Strategy
- Operational Project Oversight
- Labor budgeting
- Quality compliance
- Performance management
- Process improvement
- Leadership & Team Development
- Talent acquisition
- Client relations
- Data analysis
- Operational standards
Accomplishments
- national honor society
Timeline
Operations Manger & Regional Manager
Foxtrot Aviation Services
05.2024 - Current
Inside Sales & Virtual Sales Manager
GPRS
08.2020 - 08.2022
Inside Sales Manager
Border Construction Specialties
07.2017 - 08.2020
Master of Business Administration (MBA) -
Western Governors University
Bachelor of Science - Business Management
Western Governors University