John Culp
Elkhart,IN
Summary
Dynamic, self-motivated executive with more than 26 years of driving corporate successes in customer service, supply chain procurement, logistics and technical service.
Overview
21
21
years of professional experience
Work History
Retail Service Manager
Grand Design RV
Elkhart, IN
09.2023 - Current
- Answer retail phone calls and emails regarding questions and concerns about their RV
- Assist with troubleshooting provide prints and other technical documents
Service Advisor
Michiana Chrylser
Mishawaka, IN
07.2023 - 09.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Marine Service Technician
Highwater Marine
Elkhart, IN
11.2021 - 07.2023
- Fielded dealer and retail calls and emails pertaining to mechanical and technical advice and repairs to marine vessels.
- Repaired electrical systems, fuel systems, steering systems, and other components on marine vessels.
- Installed new parts and equipment on marine vessels according to manufacturer specifications.
- Troubleshot mechanical issues with engines and other systems using diagnostic tools.
Customer Service Specialist
Intech Trailers
Nappanee, IN
06.2020 - 11.2021
- Answered incoming customer inquiries regarding repairs and service information.
- Provided assistance to customers in placing parts orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with schedule repairs and customization to trailers.
- Assisted service techs with repairs to trailers.
- Filed and processed warranty claims.
Operations Executive
Steelmaster Corp.
Middlebury, IN
09.2010 - 10.2018
- Oversaw daily plant production, metal stamping
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Performed and scheduled equipment maintenance
- Performed daily cycle counts of inventory and parts produced
Customer Service Specialist - Motorized/Towable
Jayco Inc.
Middlebury, IN
05.2005 - 09.2010
Education
High School Diploma -
Northridge High School
Middlebury, IN06.1996
Some College (No Degree) -
Purdue University
West Lafayette, INSome College (No Degree) -
Ivy Tech Community College of Indiana
South Bend, INTimeline
Retail Service Manager
Grand Design RV
09.2023 - Current
Service Advisor
Michiana Chrylser
07.2023 - 09.2023
Marine Service Technician
Highwater Marine
11.2021 - 07.2023
Customer Service Specialist
Intech Trailers
06.2020 - 11.2021
Operations Executive
Steelmaster Corp.
09.2010 - 10.2018
Customer Service Specialist - Motorized/Towable
Jayco Inc.
05.2005 - 09.2010
Some College (No Degree) -
Ivy Tech Community College of Indiana
Some College (No Degree) -
Purdue University
High School Diploma -
Northridge High School