Sara Flores
Summary
Proficient Branch Manager with over 15 years of experience in retail banking and branch operations. Led teams to achieve high performance and ensured strict compliance with regulatory standards. Drove operational success and maintained a successful audit history, while fostering community engagement and employee development.
Overview
10
10
years of professional experience
Work History
Retail Service Manager
Kinecta Federal Credit Union
El Segundo
09.2021 - Current
- Lead overall branch operations, managing performance, production, and member experience.
- Supported the grand opening of the El Segundo branch.
- Consistently ranked as a top-performing branch.
- Maintained a successful audit record with no failing audits.
- Coached and developed team members, resulting in improved service quality and performance.
- Implemented outbound strategies and engaged with community to drive business growth.
- Serve as Board Member for the El Segundo Chamber of Commerce.
Assistant Retail Service Manager
Kinecta Federal Credit Union
Torrance, California
06.2019 - 09.2021
- Supported branch leadership in driving sales performance and operational excellence.
- Supervised team members and ensured adherence to policies and procedures.
- Assisted in coaching team to meet goals and maintain compliance.
- Facilitated member account inquiries and resolved issues effectively and efficiently.
Personal Financial Advisor
Kinecta Federal Credit Union
El Segundo, California
08.2016 - 06.2019
- Provided excellent customer service through all customer interactions, opening new accounts, problem resolution and telephone answering.
- Facilitated customer transactions, including deposits, withdrawals, and wire transfers.
- Used all sales tools, including profiling customers needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
- Increased branch production and revenue by consistently achieving monthly and quarterly sales targets.
- Conducted outbound calls by using referral sources, walk-in sources, telephone, and in-person calls.
Education
. -
El Camino College
Torrance, CASkills
- Customer service
- Employee Training and Development
- Team Building and Motivation
- Organizational Skills
- Dependable and Responsible
- Communication Skills
- Team player
Leadership & Achievements
- Led branch to consistent top performance rankings
- Maintained a successful audit record
- Successfully supported El Segundo grand opening
- Developed high-performing team members
- Active community leader and Chamber Board Member
Timeline
Retail Service Manager
Kinecta Federal Credit Union
09.2021 - Current
Assistant Retail Service Manager
Kinecta Federal Credit Union
06.2019 - 09.2021
Personal Financial Advisor
Kinecta Federal Credit Union
08.2016 - 06.2019
. -
El Camino College