John Curtin
Wilmington,DE
Summary
Ultimately, I would like to work in the IT field. I am a hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I am also, resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Principal Specialist, Account Operations
Sallie Mae
11.2022 - Current
- Process primarily enrollment and cycle date changes as needed to remain within required deadline.
- Analyze customer submitted documents to ensure the validity & accuracy of the information provided.
- Maintain a steady workflow to stay on pace with the required level of performance.
- Followed all company policies and procedures to deliver quality work.
- Collaborate with peers and management to improve processes and identify the trends of different issues
- Assist in developing skills and learning among new team members and task force participants.
Customer Service Representative
Sallie Mae
12.2021 - 11.2022
- Identified customer needs based on their responses and questions to provide quick and accurate support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed chat flow strategies and leveraged good judgement to assist customers with effectively navigating complex processes such as enrollment processing and repayment options.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Americold
05.2021 - 11.2021
- Managed several high volume customer accounts and resolved customer issues as they arose.
- Enter customer orders accurately and communicate any discrepancies to the customer.
- Maintained an open line of communication with the customer and my team.
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJSkills
- Dedicated
- Driven
- Team Player
- Strong Written and Verbal Communication
- Strong Understanding of Microsoft Office
- Maintains Strong Organizational Skills
- SQL
- Excel Functions
References
References available upon request.
Timeline
Principal Specialist, Account Operations
Sallie Mae
11.2022 - Current
Customer Service Representative
Sallie Mae
12.2021 - 11.2022
Customer Service Representative
Americold
05.2021 - 11.2021
Bachelor of Arts - Psychology
Rowan University