John Dargbeh
Capitol Heights,MD
Summary
Coordinated Hotel Managert with more than 15 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Jefferson Hotel
01.2022 - Current
- Manage all day-to-day functions of the front office operation
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolve guest concerns and complaints in a thoughtful manner while maintaining hotel standards
- Cross-Departmental communication of important information.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Night Auditor
Hilton Garden Inn
01.2021 - 01.2022
- Served as the property Manager on duty and direct all property operations during the overnight shift
- Resolved any issues and completing tasks in all departments
- Represented property management in resolving any guest or property related situation
- Managed and assisted with registration process of all guests in and out of hotel
- Administered bookings and reservations made by guests
- Coordinated with housekeeping team and ensured clean room for guests
- Monitored phone calls and answered inquiries such as availability and promotions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered and updated sensitive customer information during check-ins and room changes.
Resident Service Manager
Faria Management
01.2020 - 01.2022
- Collected rent and post payments through Yardy
- Created a waitlist for applications, processed applications through credit approval, compliance, and HUD
- Worked with maintenance for apartment ready
- Processed lease renewals, income certifications and recertifications
- Move-in/move-out process with checklist
- Worked with maintenance for building and unit upkeep.
- Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
- Created detailed reports on resident feedback, allowing for targeted improvements in service delivery.
Night Operations Manager
Hilton National Mall
01.2020 - 01.2021
- Served as the property Manager on duty and direct all property operations during the overnight shift
- Resolved any issues and completing tasks in all departments
- Represented property management in resolving any guest or property related situation
- Managed and assisted with registration process of all guests in and out of hotel
- Administered bookings and reservations made by guests
- Coordinated with housekeeping team and ensured clean room for guests
- Monitored phone calls and answered inquiries such as availability and promotions.
Front Office Manager
Holiday Inn
01.2019 - 01.2020
- Oversaw daily operations of hotel front office which consisted of answering phones, creating hotel reservations, assisting guests with luggage, and checking in and out of the hotel
- Conducted interviews, hiring and training new employees
- Oversee department scheduling, conduct monthly one on one meetings with direct reports, coaching and observing employees to hold them accountable
- Created and implement new department policies and procedures that ensure excellent customer service and safe working environment for all staff
- Maintained the hotel’s high standard of service and hospitality and ensure that guest check in and check out professionally and in a welcoming manner
- Supervised front office staff, front desk agents, concierge, and bellmen
- Implemented new policies and procedures
- Provided staff training on customer service procedures
- Inventoried hotel supplies.
Education
Business Finance -
Montgomery College
Takoma Park, MD01.1995
Skills
- Customer Service
- Oral and writing communication
- Administrative Skills
- Hospitality services
- Operations Management
- Staff Training and Development
- Documentation and control
- Employee Supervision
- Decision-making capabilities
Training
- Service Matters – Full Circle of Service
- Ins/Outs of Room Management
- Reservation and Guest Profiles
- Pre-Blocking of Groups and Room
- Techniques of Up-Selling
Timeline
Front Office Manager
Jefferson Hotel
01.2022 - Current
Night Auditor
Hilton Garden Inn
01.2021 - 01.2022
Resident Service Manager
Faria Management
01.2020 - 01.2022
Night Operations Manager
Hilton National Mall
01.2020 - 01.2021
Front Office Manager
Holiday Inn
01.2019 - 01.2020
Business Finance -
Montgomery College
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