John Davis
Commercial Point,OH
Summary
Self-motivated and detail-oriented individual excelling in fast-paced, multi-faceted environments. Committed to delivering unparalleled customer service experiences. Eager to join a dynamic team that fosters growth and provides ample opportunities for advancement.
Overview
17
17
years of professional experience
Work History
Plumbing Sales/ Trainer
Mr. Rooter Plumbing
10.2023 - Current
- Draft and execute Sales training to Service Technicians and Plumbers
- Provide Planning, Troubleshooting and training in a dynamic environment
- Oversee multiple projects simultaniously
- Set Sales goals, provide individual training and Performance plans to align with Company expectations
- Research and cold call potential clients to provide steady workflow flow technicians.
Plumbing Sales
Apex Pros
06.2022 - 10.2023
- Design, plan and coordinate large scale plumbing projects
- Oversee sold jobs and verify completion of project
- Address customers plumbing concerns
- Provide repair specific bids with an overall 64% close rate
- Sold and oversaw $3,800,000 worth of projects
- Provided guidance and troubleshooting expertise to customers and Plumbers Alike.
Plumbing Supervisor
1 Tom Plumber
06.2021 - 06.2022
- Oversee day to day operations, assign jobs to appropriate technicians by skillset
- Provide quality customer care, Addressed customer complaints, and monitored large customer projects
- Audited Customer projects for quality assurance and code compliance
- Designed, planned and executed employee training programs in both Sales and Plumbing techniques.
Service Plumber
Roto Rooter
08.2018 - 07.2021
- Design and plan plumbing projects to meet customer expectations
- Work in a team environment in both correspondence and planning to cover multiple aspects of a large scale project simultaneously
- Interfaced with customers to identify and diagnose issues, Provide recommendations for necessary repairs and deliver high quality customer service
- Provided comprehensive bids
- Number one revenue grossing technician for three consecutive years.
Correction Officer
Ohio department of rehabilitation and correction
07.2011 - 08.2018
- Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures
- Supervise and direct inmate activity in assigned areas of the facility/institution
- Assuring assigned area is clean, safe, and secure
- Monitoring and operating security controls, equipment, and computers
- Operation of automotive vehicles in perimeter security and the transportation of inmates
- Conducting inmate counts, security rounds, and searches
- Completes required reports and serves on committees
- Prevents escapes or incidents which threaten security
- When necessary, uses physical force, unarmed self-defense, firearms, or other force to detain or secure inmates.
Prescription benefit Specialist
Medco
09.2010 - 06.2011
- Contacted enlisted customers to assist with setting up prescription benefits coverage
- Provided insurance based questions and worked as a mediator between Doctors and Patients.
Account Manager
Health Care Logistics
03.2008 - 09.2010
- Managed accounts in 5 different states
- Directly dealt with customer needs and wants
- Sourced items needed for customers to finished products and assisted with remodeling and designing of spaces within medical departments.
Education
High school Graduate -
Unioto high school
05.2004
Skills
- Great Customer Service Skills
- Excellent communication skills
- Trained in advanced negotiations
- Fast Learner
- Experience with sales industry in a wide variety of settings
- Relationship Building
- Customer care
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
Certifications
- Certifications from OPOTA in Advanced weapons tactics and deployment
- Prevention and response to suicide bombing from New Mexico Tech and Department of Homeland Security
Timeline
Plumbing Sales/ Trainer
Mr. Rooter Plumbing
10.2023 - Current
Plumbing Sales
Apex Pros
06.2022 - 10.2023
Plumbing Supervisor
1 Tom Plumber
06.2021 - 06.2022
Service Plumber
Roto Rooter
08.2018 - 07.2021
Correction Officer
Ohio department of rehabilitation and correction
07.2011 - 08.2018
Prescription benefit Specialist
Medco
09.2010 - 06.2011
Account Manager
Health Care Logistics
03.2008 - 09.2010
High school Graduate -
Unioto high school