John Davis
Milwaukee
Summary
Production lead with a strong focus on workflow optimization and safety compliance. Expertise in inventory management and team training, driving operational efficiency and maintaining quality standards. Committed to enhancing production processes through proven skills and experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Milwaukee
08.2025 - Current
- Resolved customer complaints with empathy and professionalism to maintain satisfaction.
- Educated customers on product features and services for informed purchasing decisions.
- Processed orders and returns efficiently, ensuring smooth transactions.
- Answered inquiries, providing accurate information about products and services.
- Collaborated with team members to address complex customer issues.
- Participated in training sessions to enhance product knowledge and service skills.
- Assisted customers with selection, ordering, billing, returns, exchanges, and technical support.
Production Lead
Thrive Freeze Dry
Oak Creek
08.2024 - Current
- Supervised daily production activities to optimize workflow and efficiency.
- Trained new team members on equipment operation and safety protocols.
- Coordinated with quality control to uphold product standards consistently.
- Monitored inventory levels and reported shortages promptly to management.
- Maintained cleanliness and organization of production area at all times.
- Ensured strict adherence to safety regulations by all staff members.
- Collaborated with management team on long-term growth strategies.
- Oversaw workstation setup, mobilizing staff to meet customer quality standards.
Production Lead
Stella and Chewys
Oak Creek
06.2021 - 08.2024
- Monitored inventory levels, reporting shortages to management for timely resolution.
- Implemented safety measures that reduced workplace incidents and hazards.
- Collaborated with cross-functional teams to swiftly resolve production issues.
- Ensured compliance with safety regulations among all staff members.
- Oversaw workstation setup and operation, optimizing mobilization of employees for quality standards.
- Maintained accurate records of raw materials and supplies to facilitate operations.
- Monitored product quality throughout production processes to uphold standards.
- Equipped team members with necessary tools and equipment, minimizing production interruptions.
Education
Certificate of Technical Studies - Data Entry And Culinary Arts
Fox Valley Tecnichal School
Racine, WI09-2020
Skills
- Customer service and support
- Product knowledge
- Order processing and payment handling
- Technical support and troubleshooting
- Complaint resolution and management
- Customer relationship management
- Inventory control and management
- Workflow optimization strategies
- Safety compliance and regulations
- Quality assurance and control
- Problem solving techniques
- Effective communication skills
- Attention to detail
- Multitasking and organizational skills
- Data entry accuracy
- Equipment operation proficiency
- Warehouse operations management
- Manufacturing processes
Certification
- Propane Certified, August 2025
- Forklift certified, August 2025
- R&D Inspection Certified, August 2025
References
References available upon request.
Timeline
Customer Service Representative
Uhaul Moving And Storage
08.2025 - Current
Production Lead
Thrive Freeze Dry
08.2024 - Current
Production Lead
Stella and Chewys
06.2021 - 08.2024
Certificate of Technical Studies - Data Entry And Culinary Arts
Fox Valley Tecnichal School