Open To Work
John Davis
Land ‘O Lakes
Summary
Strategic Technology and Business Operations Leader with over 25 years of experience in driving innovation and profitability in the high technology sector. Built and managed high-performing global teams and revitalized underperforming business units. Led operational transformations resulting in faster delivery and significant cost reductions while enhancing customer satisfaction.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Senior Technical Program Manager, Datacenter Manager
AMAZON WEB SERVICES
01.2020 - Current
- Coordinated and managed global datacenters, collaborating with AWS services, hardware engineering, and data center operations (DCO).
- Directly managing 5 data centers and 138 Data Center Operators/Managers.
- Developed and deployed the first centralized AWS Datacenter Operator training program.
- Created/Deployed the first AWS intro level (L2) Datacenter Operator hiring program and deployed globally.
- Hiring and training over 380 DCO with 200+ interviews in the last five years.
- Created specifications and business plans for global implementation, achieving key Amazon Web Services (AWS) milestones.
- Created and executed detailed strategy plans for multiple areas of ownership.
- Experienced with managing financial and IT-related projects such as enterprise resource planning (ERP), financial system development and integration, and business process reengineering.
- Experienced with project management strategies and techniques; experienced with full software development life cycle (SDLC) activities and SaaS.
- Eliminated high severity incidents from being generated, reducing on-call costs by 40% for AWS Service support.
- Improved ticket actionable rate from 24.7% to 99%+ across Data Center Operations.
- Created/Deployed/Executed the Systemic Issue tracking system for AWS which reduced dwell time on Priority 1 issues by 88%.
- Developed SQL queries for complex reporting metrics to support data-driven decision making.
- Dashboard technologies QuickSight, PowerBI, ServiceNow.
- Daily/Weekly/Monthly reports for AWS that are presented to executives and used to assess areas of focus and opportunity.
- Achieved certification in ServiceNow CSA, ITSM, and PA to enhance IT service management skills.
- Expert on all AWS cloud services, EBS, S3, EC2.
L66 PRINCIPLE MGR OF SOFTWARE DEVELOPMENT, IT, QA & PROGRAM MANAGEMENT
MICROSOFT
01.1998 - 01.2016
- Directed all aspects of engineering and managed organization through critical transformation periods focusing on productivity, cost-effective operations turnarounds and new product development and delivery methodologies.
- Built and developed high-performing teams, achieving industry-leading retention rates.
- Played a key role in transition from waterfall development to agile methodologies.
- Implemented data-driven decision making and development, enhancing data collection methods and improving communication across the division.
- Rebuilt quality control infrastructure and processes.
- Established source code build labs and tools, reducing build times and failures.
- Drove unification of Internet Explorer source code across Phone, Windows and X-box.
- Owned the development, design and deployment of dozens of Windows User Interface features from Windows 95 to Windows 10.
- Created several patents related to Internet Explorer and Windows.
- Managed one of the largest SharePoint portals in the world.
- Designed and built IT lab infrastructure to support development projects.
- Contributed to Microsoft Intellectual Property protection efforts to ensure compliance and security.
- Creation of the internal development tracking and reporting process.
Education
Bachelor of Science - Computer Science
Northrop University
CA 09.1988 - 06.1991
Skills
- Project management
- Engineering operations
- Process optimization
- Scrum methodology
- Lean and agile practices
- SDLC knowledge
- Integration management
- SaaS solutions
- SQL proficiency
- Office software proficiency
- Strategic planning
- Contract negotiation
- IT & AI governance
- Leadership capabilities
Timeline
Senior Technical Program Manager, Datacenter Manager
AMAZON WEB SERVICES
01.2020 - Current
L66 PRINCIPLE MGR OF SOFTWARE DEVELOPMENT, IT, QA & PROGRAM MANAGEMENT
MICROSOFT
01.1998 - 01.2016
Bachelor of Science - Computer Science
Northrop University
09.1988 - 06.1991