John Davis
Shepherd Center
Atlanta,GA
14
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Menu Consultant
4 Months- Implemented allergen-friendly options into restaurant menus, increasing accessibility for hospital diners with dietary restrictions for breakfast, lunch, and dinner.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to coordinate order preparation and fulfillment.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
Patient Dining Assistant
1 Year 5 Months- Operated kitchen equipment, ensuring safety and hygiene standards were consistently met.
- Prepared and served meals in accordance with dietary guidelines and resident preferences.
- Assisted in inventory management, including stock rotation and ordering supplies as needed.
- Trained new staff on food handling procedures and operational best practices.
Dietary Aide
8 Months- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
DIETARY
4 Months- Perform meal preparation, organize dining rooms, and evaluate dietary needs for residents, including food allergies
- Develop positive relationships with residents, provide empathy and understanding, and deliver a high-quality dining experience
- Ensure compliance with food safety protocols and food handling techniques to prevent contamination and waste
- Perform cleaning and sanitation activities for dining rooms, tables, refrigerators, and kitchen equipment
- Plan menus for the preparation and delivery of meals to 125+ patients per day, field special requests from residents, analyze nutritional goals and dietary restrictions
- Ensure cleanliness and safety of the kitchen and dining room and perform inspections to meet state and federal standards
- Communicate with patients and families to build long-term relationships and improve quality of life for residents
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
CALL CENTER REP (REMOTE)
1 Year- Achieved a customer satisfaction score of 92% and exceeded all key performance indicator targets, including call length and conversion rates
- Communicate with empathy, patience, and understanding and identify solutions to ensure guest satisfaction, diffusing conflicts
- Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone
- Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
Package Delivery Driver
2 Years 11 Months- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
CALL CENTER REP (REMOTE)
5 Months- Utilize in-depth product knowledge to answer customer queries regarding products, shipping, ingredients, potential allergens, and order placement
- Provided quality service to guests, ensured a pleasant dining experience and atmosphere, and fielded inquiries on menu items and ingredients
- Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
- Provide facilities, doctors, and members with accurate information regarding effective dates of coverage, claims history, medical benefits, and deductible and copay amounts
- Field billing inquiries and resolve customer complaints quickly and accurately
- Utilized knowledge of Protected Health Information (PHI) and HIPAA to resolve issues while maintaining patient confidentiality
GUEST SERVICES
8 Months- Operated cash register and accurately processed customer transactions for fuel purchases
- Monitored fuel levels and restocked inventory to ensure availability for customers
- Conducted routine maintenance on gas pumps and equipment to ensure proper functioning
- Provided excellent customer service by assisting with inquiries, resolving complaints, and offering guidance
- Followed safety protocols for handling and storing hazardous materials such as gasoline and propane
SHIFT LEADER
4 Years 7 Months- Supervised and directed a team of 10+ employees during daily shift operations
- Trained new hires on company policies, procedures, and customer service standards
- Ensured excellent customer satisfaction by promptly resolving any issues or concerns
- Managed inventory and consistently achieved high levels of accuracy in stock counts
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Served as the shift leader coordinating daily store operations, liaised between customer service teams and five food product departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times
FRONT DESK REP
1 Year 4 Months- Welcomed and greeted guests in a friendly and professional manner, ensuring a positive first impression of the company
- Managed a high volume of incoming phone calls, effectively directing calls to appropriate departments and providing assistance to callers when needed
- Provided exceptional customer service by addressing guests' inquiries, resolving complaints, and ensuring their needs were met promptly and courteously
- Assisted with check-in and check-out procedures, efficiently handling the registration process, verifying guest information, and ensuring accurate billing and payment processing
- Maintained an organized and tidy front desk area, ensuring that all necessary supplies were stocked and readily available for daily operations
SALES/MARKETING REP
5 Months- Achieved 150% of sales target by identifying and prospecting new clients, resulting in a $1 million increase in annual revenue
- Developed and executed comprehensive digital marketing campaigns, increasing brand awareness and customer engagement by 30%
- Conducted in-depth market research and analysis to identify new market opportunities, resulting in a 20% increase in market share
- Collaborated with cross-functional teams to develop and launch new product lines, resulting in a 15% increase in overall sales revenue
Education
GRADUATED
Skills
CPR CERTIFIED
Time Management
Problem-Solving
Customer Service
Patient Communication
Team Collaboration
Verbal Communication
Detail Oriented
Relationship Building
CBORD Foodservice Suite
Computer Skills
Issue Resolution
Nutrition knowledge
OSHA Compliance
Scheduling and Planning
Active Listening
Critical Thinking
EPIC Specialist
Timeline
Menu Consultant
Shepherd Center
04.2026 - CurrentRead More
Patient Dining Assistant
Northside Hospital Atlanta
10.2024 - 03.2026Read More
Dietary Aide
Village Park
02.2024 - 10.2024Read More
DIETARY
PHOENIX OF MILTON
10.2023 - 02.2024Read More
CALL CENTER REP (REMOTE)
PULL A PART
07.2022 - 07.2023Read More
CALL CENTER REP (REMOTE)
TELEPERFORMANCE BLUE CROSS BLUE SHIELD
05.2021 - 10.2021Read More
GUEST SERVICES
RACE TRAC PETROLEUM
07.2020 - 03.2021Read More
Package Delivery Driver
Amazon
01.2020 - 12.2022Read More
SHIFT LEADER
MCDONALDS
05.2015 - 12.2019Read More
SALES/MARKETING REP
AT&T FOR KENETIC MARKETING GROUP
09.2013 - 02.2014Read More
FRONT DESK REP
PHANTOM MUSIC GROUP/UMG
01.2013 - 05.2014Read More
SAVANNAH HIGH SCHOOL
GRADUATED
Read More