JOHN DE LA FE
Levittown,PA
Summary
With a proven track record at the United States Postal Service, I excel in network troubleshooting and fostering team collaboration. My expertise in preventive maintenance and customer service has significantly enhanced operational efficiency and satisfaction. Renowned for meticulous record-keeping and interpersonal skills, I've consistently delivered high-quality solutions, achieving notable improvements in network integration and logistics management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Dynamic individual with hands-on experience in training and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Network Specialist
United States Postal Service, USPS
Trenton, NJ
09.2023 - Current
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
- Collaborated with external consultants and vendors as needed, ensuring timely delivery of high-quality networking solutions that meet or exceed organizational requirements.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Maintained thorough understanding of local area and wide area networking and components.
- Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
- Identified and immediately resolved issues with network devices.
- Configured and installed wireless controllers, routers and switches.
Supervisor of Logistics
United States Postal Service, USPS
Trenton, NJ
04.2022 - 09.2024
- Developed strong relationships with key suppliers, resulting in improved service levels and cost savings.
- Ensured compliance with industry regulations and safety standards through ongoing staff training and process improvements.
- Increased on-time delivery rates by closely monitoring shipments and proactively addressing potential delays or issues.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices while maintaining strong partnerships.
- Benchmarked company''s logistics performance against industry best practices, identifying opportunities for growth and improvement.
- Managed a team of logistics professionals, providing ongoing training and support to ensure consistent performance.
- Spearheaded initiatives to reduce carbon footprint within logistics operations through sustainable practices and technologies.
- Reduced transportation costs for the company by streamlining logistics operations and negotiating with carriers.
- Supervised logistics functions and operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Managed functional areas of logistics.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Dispatcher
United States Postal Service, USPS
Trenton, NJ
09.2021 - 04.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Tractor Trailer Operator
United States Postal Service, USPS
Trenton, NJ
08.2017 - 09.2021
- Ensured proper documentation of all relevant paperwork, including bills of lading, vehicle inspection reports, and driver''s logbooks each day.
- Reduced fuel consumption Number% by monitoring combustion mixtures and implementing viable fuel efficiency tactics.
- Contributed to a safe working environment by reporting any unsafe conditions or equipment malfunctions promptly to supervisors for prompt resolution.
- Assisted in training new hires to become proficient at efficiently operating tractor trailers within established guidelines.
- Serviced truck with oil, fuel and radiator fluid to prevent malfunctions and increase performance.
- Contributed to company profitability by reducing fuel costs through strategic driving techniques such as coasting downhill or using cruise control where appropriate.
- Minimized downtime with proactive maintenance checks, identifying potential issues before they escalated into costly repairs.
- Provided excellent customer service during pick-up and delivery stops, addressing any concerns promptly and professionally.
- Supported warehouse operations by assisting in loading and unloading of cargo when necessary.
- Collaborated effectively with fellow drivers in coordinating relays or switches as needed based on company requirements or scheduling constraints.
- Enhanced communication within the team by consistently updating dispatchers on progress and any potential delays during transit.
- Boosted team morale by consistently demonstrating a positive attitude and strong work ethic among peers and supervisors alike.
- Navigated challenging weather conditions safely while adhering to schedule requirements with minimal delays or accidents reported.
- Increased customer satisfaction by ensuring timely deliveries and communicating effectively with dispatchers and clients.
- Improved safety records by conducting thorough pre-trip and post-trip inspections on tractor trailers.
- Trained numerous new drivers to familiarize with loading areas, log procedures and handling truck safely.
- Upheld high standards of cleanliness for both tractor trailer interiors and exteriors, promoting a professional image for the company.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Owner Operator
Linden Bulk Transportation Co
Bensalem, PA
09.2016 - 09.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Interacted well with customers to build connections and nurture relationships.
Truck Driver/Trainer
Highway Transport Chemical
Croydon, PA
08.2015 - 09.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Truck Driver
Pepsi Bottling Group
Kearny, NJ
04.2007 - 08.2015
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
Truck Driver
Performance Food Group Co
Elizabeth, NJ
04.2005 - 04.2007
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Driver/Supervisor
Glikin Brothers Inc
Newark, NJ
03.1998 - 04.2005
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Consistently kept an open line of communication between upper management and driving staff members.
- Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Infantryman
United States Army National Guard
Newark, NJ
04.1997 - 10.2001
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Maintained secure communication systems to relay information to and from command teams.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Secured key locations during operations, establishing a safe environment for friendly forces to operate within.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Enhanced communication effectiveness by operating advanced radio and signaling equipment.
Supervisor
Merit Oil Corporation
Newark, NJ
03.1995 - 11.1997
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
Diploma - Business Administration And Management
East Side High School
Newark, NJ06.1996
Skills
- Network troubleshooting
- Team collaboration and communication
- Customer support and service
- Analytical thinking
- Staff training
- Superb interpersonal skills
- Meticulous record-keeper
- Preventive maintenance expert
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Transportation safety
- Attention to detail
- Class A commercial Driver's license
- DOT compliance
- Load security
- GPS and route planning
- Vehicle maintenance
- Inclement weather driving
- Decision-making
- Customer-oriented
- Defensive driving techniques
- Clean MVR
- Delivery scheduling
- Hazardous materials handling
- Physical stamina and strength
- Logistics planning
- Tractor-trailer driving specialist
- Adaptability and resilience
- GPS navigation mastery
- Time management
- Basic maintenance
- Tanker and hazmat endorsements
- Refrigerated trailers operation
- Critical thinking
- Forklift operation
Accomplishments
Completed Smith System for safety driving of Tractor trailers.
Certification
Effective communication of leaders 2023
Languages
Spanish
Native or Bilingual
Timeline
Network Specialist
United States Postal Service, USPS
09.2023 - Current
Supervisor of Logistics
United States Postal Service, USPS
04.2022 - 09.2024
Dispatcher
United States Postal Service, USPS
09.2021 - 04.2022
Tractor Trailer Operator
United States Postal Service, USPS
08.2017 - 09.2021
Owner Operator
Linden Bulk Transportation Co
09.2016 - 09.2017
Truck Driver/Trainer
Highway Transport Chemical
08.2015 - 09.2016
Truck Driver
Pepsi Bottling Group
04.2007 - 08.2015
Truck Driver
Performance Food Group Co
04.2005 - 04.2007
Driver/Supervisor
Glikin Brothers Inc
03.1998 - 04.2005
Infantryman
United States Army National Guard
04.1997 - 10.2001
Supervisor
Merit Oil Corporation
03.1995 - 11.1997
Diploma - Business Administration And Management
East Side High School