John DeMartino
Jack Giambalvo Buick Gmc
Felton,PA
1
Certification
13
years of professional experience
Results-driven salesman with a strong track record in customer relationship building, sales strategy development, and negotiation tactics. Consistently exceeded sales targets by leveraging CRM tools and delivering exceptional customer service.
Proficient sales professional known for strong negotiation and upselling skills. Committed to enhancing customer experiences through effective communication and personalized service, contributing to increased client loyalty and retention.
Work History
Salesman Consultant
3 Years 1 Month- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Conducted product demonstrations to educate customers on vehicle features and benefits.
- Assisted in managing inventory levels, ensuring product availability for sales initiatives.
- Collaborated with team members to develop strategies for improving sales performance.
- Streamlined the sales process by implementing new CRM tools for better lead tracking.
- Trained junior staff on effective sales techniques and customer service best practices.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Associate/Service Advisor
4 Years- Delivered exceptional customer service, fostering positive relationships and repeat business.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Assisted with vehicle inventory management, ensuring accurate stock levels and organization.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Service Advisor Service Advisor
4 Years 5 Months- Assisted sales team in achieving targets through proactive follow-up with potential clients.
- Enhanced customer satisfaction by educating clients on vehicle features and financing options.
- Provided outstanding customer service by addressing inquiries and resolving issues effectively.
- Collaborated with service department to streamline processes for improved efficiency and turnaround time.
- Handled incoming calls from prospective clients, providing prompt assistance and engaging them in the sales process.
- Contributed to a positive work culture among colleagues by offering support whenever needed.
- Boosted customer satisfaction by promptly addressing and resolving concerns.
Security Officer
5 Years 6 Months- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents and implemented emergency protocols.
- Responded promptly to incidents and implemented emergency protocols as needed.
- Collaborated with law enforcement to report suspicious behaviors or violations.
- Developed security reports detailing incidents, observations, and recommendations for management review.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
Education
High School Diploma
Skills
Sales strategies
Territory development
Sales planning
Upselling strategies
Cold calling
Upselling and cross selling
Sales presentations
Territory management
CRM management
Closing strategies
Customer relationship building
Territory development
Time management
Sales knowledge
Negotiation strategies
Affiliations
- Freemason
Certification
- Licensed Salesman - State of Pa
Interests
I participate in a variety of outdoor recreational activities.
Camping
Backpacking
Hiking
Outdoor Recreation
Gardening
Timeline
Salesman Consultant
Jack Giambalvo Buick Gmc
07.2023 - CurrentRead More
Sales Associate/Service Advisor
Boyle Buick GMC
07.2019 - 07.2023Read More
Sales Service Advisor Service Advisor
Thompson Automotive Group
01.2019 - 06.2023Read More
Security Officer
Off Duty Police Security Services
02.2014 - 08.2019Read More
Patterson HS
High School Diploma
Read More