MATHEUS RANGEL MELO
Riverside,RI
Summary
Highly motivated Car Salesman with 7 years of experience in exceeding sales goals and providing exceptional customer service. Proficient in communication and consultative selling techniques, consistently closing deals. Adept at matching customer needs to the best vehicles, resulting in increased customer satisfaction and company revenue.
Overview
6
6
years of professional experience
Work History
Car Salesman / Management
EMPIRE AUTO GROUP
Swansea
10.2017 - 11.2023
- Answered customer inquiries regarding product availability, delivery times, pricing.
- Assisted with training new staff members on sales techniques, policies, procedures, and products.
- Ensured customer follow up by scheduling service appointments and providing contact information for further assistance.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Resolved customer complaints promptly and professionally while upholding dealership policies.
- Demonstrated vehicles to potential buyers on test drives around the dealership lot.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Showcased vehicle features and took customers on test drives in local area.
- Responded to inquiries from potential customers via email and telephone.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Scheduled automotive deliveries with vendors and customers.
- Provided timely follow-up with prospects who did not complete purchase transactions.
- Managed daily operations of the showroom floor including staffing schedules, customer relations issues, display maintenance.
- Maintained relationships with existing customers to encourage repeat business.
- Analyzed customer feedback surveys to identify areas of improvement for better service delivery.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
Education
High school diploma -
Bristol High School
Bristol, RISkills
- Sales
- Negotiation
- Customer Service
- Communication
- Contract Negotiation
- Demonstrating Vehicle Features
- Warranty requirements
- Lead Follow Up
- Upselling strategies
- Vehicle auctions
- Documentation And Reporting
- Sales Conversion
- Goal Setting
- Sales and Marketing
- Calculating Prices
- Leasing options
- Explaining Service Options
- Appointment Scheduling
- Trends Research
- Team Collaboration
- Warranty understanding
- Contract Preparation
- Relationship Building
- Friendly and Enthusiastic
- Issue Resolution
- Delivering Vehicles
- Goal-Oriented
- Cold-calling
- Customer Relationship Management
- Negotiation strengths
- Showroom Maintenance
- Title Research
- Persuasive communication style
- Professional Demeanor
- Closing deals - 89% closing rate
- Product Demonstrations
- Competitive
- Schedule Management
- Sales Strategies
- Follow-up skills
- Price Negotiation
- Email and Telephone Etiquette
- Market understanding
- Sales Promotions
- Revenue Generation
- Financing Coordination
- Conflict Mediation
- Staff Training
- Building rapport
- Proficient with Reynolds & Reynolds, Era, Ignite, Provision, DriveCentric, and VIN Solutions Software
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Car Salesman / Management
EMPIRE AUTO GROUP
10.2017 - 11.2023
High school diploma -
Bristol High School
Similar Profiles
JILLIAN POLLIDOREJILLIAN POLLIDORE
Automotive Biller at Empire Auto GroupAutomotive Biller at Empire Auto Group
Anthony FerraraAnthony Ferrara
FINANCE MANGER at Empire Auto GroupFINANCE MANGER at Empire Auto Group
Zachary CianciulliZachary Cianciulli
Warehouse Supervisor at Empire Auto PartsWarehouse Supervisor at Empire Auto Parts
James F. FarrellJames F. Farrell
Lead Director Middle Mile Delivery Services at CVS HealthLead Director Middle Mile Delivery Services at CVS Health
Susan GreavesSusan Greaves
Customer Service Representative at CME CorpCustomer Service Representative at CME Corp