John De Mullet
Wheeling,IL
Summary
Dynamic leader with a proven track record, adept in strategic thinking and contract negotiation. Excelled in enhancing customer satisfaction across 27 countries and driving sales growth through innovative market strategies. Skilled in mentoring teams and leveraging analytical insights for competitive advantage. Demonstrates exceptional time management and customer service skills.
Overview
33
33
years of professional experience
Work History
Player Services Manager
Full House Resorts-American Place Casino
06.2023 - Current
- Established excellent internal/external guest service.
- Responsible for all aspects of running the Legacy Rewards program.
- Interview hire, train, evaluate and coach Player Services employees.
- Handle and maintain monthly/yearly reports on budget,payroll and enrollment.
- Create departmental policies and procedures.
- maintain guest service computer functions,promotional events and database.
- Oversea and distribute win/loss information for guests according to company policies.
Slot Shift Manager
Full House Resorts- American Place Casino
10.2022 - 03.2023
- Responsible for installing slot machines in preparation of the new casino.
- Training slot attendants with all aspects of Konami and Everi gaming systems.
- Establish SOPs, ICs and MICs.
- Train staff with GIPCS and IGB SEP programs.
- Preparation of daily shift reports.
- Ensure jackpots were paid out correctly.
- Solving patrons issues.
- Establish excellent internal/external guest service.
Director of Sales and Marketing-Sepacell Division
Asahi Kasei America/Asahi Kasei Medical
04.1992 - 12.2021
- Responsible for customer satisfaction throughout large and small organizations in 27 countries including North & South America, Europe, Middle East and Australia.
- Trouble shoot issues that customers had and determine root causes. Train sales/marketing and technical staff to overcome issues with scenario presentations.
- Created and implemented market strategies designed to grow existing sales by targeting new opportunities.
- Teaching, lecturing, training and coaching to KOLs, clinical staff at scientific meetings.
- Ensured that products complied with all regulatory requirements for each country.
- Developed business opportunities and secured contracts through direct negotiation. Preparation, drafting and delivery of NDAs/MTAs and contracts.
- Prepared annual budgets and business plans. Monitored monthly performance against budget and forecast, reporting directly to the company President.
Education
Bachelor of Science - Blood Transfusion & Serology
University of Manchester
Manchester EnglandFellow of Institute of Biomedical Science -
University of Manchester
Manchester, EnglandSkills
- Strong leadership
- Time management
- Strategic thinking
- Contract negotiation expertise
- Competitive strategies
- Sales & Marketing
- Mentoring
- Analytical
- Product launching
- Administrative
- Customer service
Timeline
Player Services Manager
Full House Resorts-American Place Casino
06.2023 - Current
Slot Shift Manager
Full House Resorts- American Place Casino
10.2022 - 03.2023
Director of Sales and Marketing-Sepacell Division
Asahi Kasei America/Asahi Kasei Medical
04.1992 - 12.2021
Bachelor of Science - Blood Transfusion & Serology
University of Manchester
Fellow of Institute of Biomedical Science -
University of Manchester
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