John Dennie
Martinsburg,WV
Summary
Analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
GameStop
Ranson, WV
10.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Cable Installation Technician
DISH
Spring Mills, WV
08.2021 - 10.2022
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Coordinated with vendors to order necessary parts or supplies needed for installation projects.
- Configured IP addresses on routers or modems according to customer requirements.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Plumbing Apprentice
Fridinger-Ritchie Company Inc
Hagerstown, MD
02.2019 - 08.2021
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
- Repaired broken or defective parts in water supply lines and drainage systems.
- Adhered to safety protocols when working around hazardous chemicals or materials.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
Education
GED -
Hedgesville Highschool
Hedgesville, WVSkills
- Team Building and Leadership
- Customer Service Management
- Strategic Planning
- Issue Resolution
- Program Administration
- Time Management
- Work Planning and Prioritization
- Sales Strategies
- Punctual
- Dependable
Timeline
Assistant Store Manager
GameStop
10.2022 - Current
Cable Installation Technician
DISH
08.2021 - 10.2022
Plumbing Apprentice
Fridinger-Ritchie Company Inc
02.2019 - 08.2021
GED -
Hedgesville Highschool