John DeSantis
Poland,ME
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure . Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
41
41
years of professional experience
Work History
Account Manger
Grainger
Portland , ME
05.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Account Executive
FedEx
Portland , ME
09.2006 - 05.2023
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Actively monitored competitor activities within assigned region and territory.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Field Sales Territory Manager
Roadway
Watertown , CT
09.1999 - 05.2006
- Negotiated contracts with clients, ensuring long-term relationships.
- Created and maintained records of all sales activities for accurate tracking.
- Generated leads through cold calling, networking events, and referrals.
- Built strong relationships with existing customers by providing superior service and support.
- Responded promptly to customer inquiries regarding products or services offered.
Supervisor of Operations
UPS
Waterbury , CT
04.1984 - 05.1999
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Built strong operational teams to meet process and production demands.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Watertown High School
Watertown CTSkills
- Revenue Generation
- Converting leads
- Lead Generation
- Lead Development
- Vendor Relations
- Account development
- Territory Management
- Lead prospecting
- Revenue Growth
Affiliations
- Custom Knife maker for 8 years . Working with steel wood to create a one of a kind Blade.
Accomplishments
- Presidents club Roadway
- 3 time Ambassadors club winner FEDEX exceeding Quota Yearly goal.
- Account Executive awards for exceeding Sales revenue goal. Multiple years W/Fedex
Timeline
Account Manger
Grainger
05.2023 - Current
Account Executive
FedEx
09.2006 - 05.2023
Field Sales Territory Manager
Roadway
09.1999 - 05.2006
Supervisor of Operations
UPS
04.1984 - 05.1999
High School Diploma -
Watertown High School