Summary
Overview
Work History
Education
Skills
Qualifications Experience
Awards
References
Timeline
Generic

John Desmond

Buffalo

Summary

Hardworking and creative account manager seeking career change to better align with passions and values. Strong track record of performance and problem-solving in many types of work environments. Friendly and open demeanor coupled with an ability to be detail oriented while maintaining a "big picture" viewpoint. Have always been environmentally focused and would like my work to reflect that connection. Deep desire to both be a part of something bigger than myself as well as to work towards a brighter future for all.

Overview

21
21
years of professional experience

Work History

Managed Account Coordinator

FedEx Trade Networks Transport & Brokerage Inc.
09.2018 - 07.2023
  • Duties included entry processing and facilitation, supporting Account Administrators and external customers, handling of pre-alerts and time sensitive materials to ensure delivery of high-quality results
  • Responsible for communicating with internal and external customers; utilizing high degree of both verbal and written skills
  • Provide a single point of contact for complex accounts and issue resolutions, ensuring a smooth process from start to finish.
  • Facilitated weekly status reports, project documentation and client billing.

ECO Import Coordinator

FedEx Trade Networks Transport & Brokerage Inc.
09.2012 - 09.2018
  • Tasked with clearance of international shipments coming into the United States in accordance with U.S
  • Customs regulations, following customer operating procedures, managing documents and information in a time-sensitive environment
  • Work in conjunction with team leads, senior coordinators, and account administrators to ensure shipments are cleared in an efficient manner and with a low error rate.

Inventory and Pricing Department Manager/Regional Trainer

Petco 2787
09.2009 - 08.2013
  • Duties include maintaining POG integrity and pricing accuracy, as well as handling receiving, inventory control and some store invoicing, new hire training for WNY region
  • Created detailed aquatics department training program to focus more on understanding and knowledge over rote memory, now used across N.E region
  • Responsible for adapting aquatic ordering process and updating care standards to best serve our store; helped drive weekly aquatic sales to a 200% increase over two years.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Manager

Reed's Liquor and Spirits Inc.
10.2002 - 11.2009
  • Supervision of 10 employees, bookkeeping and accounting, banking deposits, placing and receiving orders/shipments, customer service, designing/organizing and setting up displays, wine tastings and education seminars, scheduling
  • Developed/Created employee training program, implementation; was jointly responsible for new hire process.

Education

Biological Sciences -

Genessee Community College
01.2013

Sciences/Biology -

Erie Community College, South Campus
09.2002

Skills

  • Account Oversight
  • Research Expertise
  • Relationship Building
  • Troubleshooting and Problem Resolution
  • Account Management
  • Data Entry
  • Financial Reporting
  • Staff Management and Supervision
  • Inventory Management
  • Motivational Team Leadership
  • Goal Setting
  • Program Development
  • Phone and Email Etiquette
  • Schedule Management
  • Data Analysis and Modeling
  • Report Preparation and Analysis
  • Policy Development
  • Customer Service Management
  • Workflow Optimization
  • Administration and Operations
  • Staff Development and Training
  • Regulatory Compliance
  • Coaching and Mentoring
  • New Hire Orientation
  • Decision-Making
  • Root Cause Analysis
  • Digital Enhancements
  • Photo Editing
  • Surgical Assistance
  • Veterinary Office Administration

Qualifications Experience

10 years Customs Brokerage Experience

6 years Corporate Trainer Experience

7+ years Management Experience

10+ years Retail/Sales Experience

Self-starter, motivated and intelligent. 

College Course Work including focus on Biology, Zoology, and Business

Awards

Awarded Petco "PetCares" award in July 2012 for 'outstanding commitment to Petco's Pets First philosophy and significant growth/advancement of husbandry techniques' Given "CPA Rocks" awards by peers 9 times between June 2014- September 2014 Awarded "Keeping it Purple" Award in January 2017

References

Matthew Westerling, Encore, Director of Event Technology, 910-538-7434

Heather Elliott, ROI Supervisor, Buffalo VA Medical Center, 716-998-2848


Timeline

Managed Account Coordinator

FedEx Trade Networks Transport & Brokerage Inc.
09.2018 - 07.2023

ECO Import Coordinator

FedEx Trade Networks Transport & Brokerage Inc.
09.2012 - 09.2018

Inventory and Pricing Department Manager/Regional Trainer

Petco 2787
09.2009 - 08.2013

Manager

Reed's Liquor and Spirits Inc.
10.2002 - 11.2009

Biological Sciences -

Genessee Community College

Sciences/Biology -

Erie Community College, South Campus

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John Desmond