Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Waldeck

Niagara Falls,NY

Summary

Dynamic professional with a proven track record at FedEx and as the owner of JW Custom Computers and Repairs, specializing in customer service and computer skills. Excelled in account oversight and relationship building, ensuring quality control and team collaboration. Demonstrated exceptional problem-solving abilities and professionalism, significantly enhancing customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Managed Account Coordinator

FedEx
North Tonawanda, NY
10.2023 - Current
  • Provide customer service to customers of FedEx. Make sure all paperwork is properly collected and processed to ensure a smooth shipment through customs. Work with team members to ensure all FedEx customers properly cared for, and making sure I deliver on the purple promise.

Owner

JW custom computers and repairs
Niagara Falls, NY
01.2020 - 09.2023
  • I built computers for customers and provided technical assistance.
  • Provided top-of-the-line customer service to customers.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

High School Diploma -

Niagara Wheatfield
Sanborn, NY
06-2010

Skills

  • Account oversight
  • Quality control
  • Relationship building
  • Customer service
  • Professionalism
  • Problem-solving
  • Computer skills
  • Team collaboration
  • Excellent communication

Accomplishments

  • Two time Bravo Zulu Award recipient

Timeline

Managed Account Coordinator

FedEx
10.2023 - Current

Owner

JW custom computers and repairs
01.2020 - 09.2023

High School Diploma -

Niagara Wheatfield

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Jordan Waldeck